Reklamace

You can send complaints to easyJet using the <a rel="noopener noreferrer" href="https://www.easyjet.com/en/help/contact" target="_blank">online form</a>. If your baggage has been delayed by more than 24 hours, please complete this <a rel="noopener noreferrer" href="https://easyjet.airlineluggageclaims.com/" target="_blank">contact form</a>. If your baggage has been damaged or lost, you should contact a member of the ground staff at the arrival airport. The following <a rel="noopener noreferrer" href="https://www.easyjet.com/en/claim/eu261" target="_blank">online form</a> is reserved for compensation claims.

Complaints to easyJet

Aerolinka EasyJet

O aerolince

EasyJet is a British low-cost airline based in London, at Luton Airport. The multinational company was founded in 1995 by Stelios Haji-Ioanna, a British businessman with Greek-Cypriot roots. EasyJet operates domestic and international flights in more than 30 countries on more than 600 routes across Europe and North Africa.
EasyJet operates with more than 318 airplanes, some of these being Airbus A319, A320 and now also A320neo. The airplanes typically have a white-orange color.

About easyJet

Letenky

You can buy plane tickets on easyJet's website <a rel="noopener noreferrer" href="http://www.easyjet.com" target="_blank">www.easyjet.com</a> or in the <a rel="noopener noreferrer" href="https://www.easyjet.com/en/mobile-app" target="_blank">easyJet mobile app</a>. Alternatively, you can use our <a rel="noopener noreferrer" href="/levne-letenky " target="_blank">cheap flights finder</a>. EasyJet offers flights to a wide range of destinations in Europe, but also flies to North Africa, the Atlantic Ocean and the Red Sea.
From British airports you can travel to the following destinations:
<ul>
<li>London - Amsterdam, Basel, Bristol, Edinburgh, Manchester, Milan, Naples, Scotland or Geneva</li>
<li>Birmingham - Malaga, Palma de Mallorca or Geneva</li>
<li>Glasgow - Venice, Paris, Bordeaux, Marseille, Faro or Kos</li>
</ul>
Tickets range in price from GBP 16-170 / USD 23-230 / EUR 21-211 for a one-way flight.
<h3>Cheapest flights</h3>
It is better to buy tickets well in advance (ideally 4-6 months before departure). If you purchase them at the last minute, the price can go up to double the original price.

Flights with easyJet

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in can be done free of charge on <a rel="noopener noreferrer" href="https://www.easyjet.com/cs/" target="_blank">the company's website</a>. You can check in from the comfort of your home 30 days to 2 hours before your scheduled departure. Please remember that you need to check in each passenger separately. After completing online check-in, you will receive a printable boarding pass via email. Alternatively, you can download a mobile boarding pass (if you are flying from an airport where they are accepted).
You can select your seat for a fee. The fee varies depending on the seat category of the particular flight. If you don't want to pay extra for a seat, the system will automatically assign it to you at check-in.
<h3>Airport check-in</h3>
The check-in desk closes 40 minutes prior to departure time. It is recommended that you check in two hours prior to your scheduled departure time. All passengers must provide a valid form of photo ID at check-in on all flights, including domestic routes. Check-in at the airport is free of charge.

Check-in with easyJet

Zavazadla

<h3>Carry-on baggage</h3>
As standard, you are entitled to one free carry-on bag with your ticket purchase. This bag must measure 45 x 36 x 20 cm / 17,7 x 14,2 x 7,9 inches (no weight limit) and fit under the seat in front of you. This can be a small backpack or a laptop bag. If you purchase an Up Front or Extra legroom seat, you can bring on board an additional piece of luggage measuring 56 x 45 x 25 cm / 22 x 17,7 x 9,8 inches (small suitcase on wheels).
<h3>Checked baggage</h3>
Each passenger, including children and infants, is entitled to check-in up to 3 pieces of luggage, which will be placed in the luggage compartment. The maximum permitted weight of each piece of checked baggage is 32 kg (70,5 lb). You can choose from three types of baggage, namely 15 kg (33 lb), 23 kg (50,7 lb) and 32 kg (70,5 lb).
The fee for checked baggage up to 15 kg ranges from GBP 8-40 / USD 11-60 / EUR 10-55 depending on the chosen route. Checked baggage can only be checked in online.
The fee for checked baggage up to 23 kg ranges from GBP 11-50 / USD 16-70 / EUR 15-64 + 47 GBP / 65 USD / 60 EUR check-in fee at the counter.
The fee for checked-in baggage up to 32 kg (must be pre-booked online) is GBP 11 / USD 14 / EUR 13 for every 3 kg (6,6 lb).
If you are travelling with a small child, you are entitled to check in a stroller, a car seat or a cot free of charge. However, you can only take two items for each child that you are travelling with.
<h3>Other baggage</h3>
It is also possible to check in musical instruments or sports equipment.
<ul>
<li>The price for checking in small sporting goods (up to 20 kg / 44 lb) ranges from GBP 37-47 / USD 51-65 / EUR 47-60</li>
<li>The price for checking in large sporting goods (up to 32 kg / 70,5 lb) ranges from GBP 43-53 / USD 60-74 / EUR 55-68</li>
</ul>

Baggage Policy with easyJet

Cestovní třídy

EasyJet only offers plane tickets in one class of travel. However, you can choose a Flexi fare when you buy your tickets, which gives you attractive benefits.
<h3>Basic package:</h3>
<ul>
<li>Online check-in</li>
<li>1 piece of small carry-on baggage</li>
</ul>
<h3> Flexi tariff:</h3>
<ul>
<li>Possibility to make changes to the booking (route and flight date within +/- 1 day)</li>
<li>Priority check-in of baggage</li>
<li>Priority boarding</li>
<li>Free seat selection</li>
<li>Small carry-on baggage</li>
<li>Large cabin bag</li>
</ul>

Travel Classes on easyJet

Věrnostní program

The EasyJet loyalty program is called Flight Club easyJet. This program is available free of charge, but only to selected passengers. To be eligible for an invitation to the club, you must purchase more than 20 flights a year with the airline. Membership lasts for one year and benefits are also available for family members and close friends.
Benefits offered by membership include:
<ul>
<li>Price Guarantee - if you find a cheaper price within 48 hours of booking your ticket, the company will refund the difference and offer you a 10% discount on your next flight</li>
<li>Flight Change for Free - you can change the date and itinerary freely</li>
<li>Name Change for Free - you can change the passenger names on the ticket (max. 5 times a year)</li>
</ul>

easyJet Loyalty Program

Tipy jak ušetřit

If you want to save money and buy tickets at a discounted price, you can take advantage of the annual Black Friday discounts available on the airline's website from 25th November to 2nd December.
It's worth buying tickets well in advance (ideally 4-6 months before departure). Last minute purchases are usually more expensive (sometimes double the original price).

How to save money with easyJet

Cestování s dětmi

<h3>Traveling with children under 2 years</h3>
The price for a ticket for an infant under 2 years of age is GBP 24 / USD 33 / EUR 30. The price includes additional hand luggage. Infants can sit on the lap of an accompanying adult. Alternatively, a separate seat can be purchased, where the infant will sit in a car seat approved for use on the aircraft. If the child is 2 years old or older during the flight, the company requires a separate seat to be reserved. When you travel with children under 5 years old, you have priority boarding. You may bring up to two items for free that are necessary for the child's care, which are travel stroller, a car seat or a travel cot.
<h3>Traveling with children under 15</h3>
Children under 15 are subject to similar conditions as adult passengers. No discounts on airfares or other services are given to them. Children under 15 years of age must be accompanied by an adult (or by a person over 16 years of age).

Travelling with Children on easyJet

Jídlo na palubě

Snacks and all follow-up services are provided on board the aircraft for a fee. Food and drinks can be purchased from the cabin crew during the flight. They offer snacks, hot and cold meals, alcoholic and non-alcoholic beverages or candies.

Food on Board easyJet

Služby během letu

You can buy cosmetics, souvenirs or children's toys from easyJet during your flight. Passengers can read the <a rel="noopener noreferrer" href="https://traveller.easyjet.com/" target="_blank">online Traveller magazine</a> for free.

In-flight Services on easyJet

Změna letenky

If you need to modify your booking, you can pay a flight change fee, which ranges from GBP 18-57 / USD 25-79 / EUR 23-72.

Flight Change with easyJet

Storno letenky

The ticket can be canceled within a maximum of 24 hours after making the purchase for a cancellation fee of GBP 50 / USD 69 / EUR 63. After 24 hours from purchase, you are not entitled to a refund if you cancel.

Cancellation of Ticket with easyJet

Víte, že?

In 1999, easyJet passengers and crew starred in the British TV show "Airline".

Did you know that...? 

Kontakt

EasyJet can be contacted via online chat <a rel="noopener noreferrer" href="https://www.easyjet.com/en/help/contact" target="_blank">on their website</a>. Alternatively, you can call +44 330 551 5151. You can also contact the airline on <a rel="noopener noreferrer" href="https://www.facebook.com/easyJet/" target="_blank">Facebook</a> via private message.
To resolve compensation for a delayed or canceled flight, you can fill out a <a rel="noopener noreferrer" href="https://www.easyjet.com/en/claim/eu261" target="_blank">special form</a> on the airline's website. easyJet usually responds between 8 am and 8 pm every day.