Reklamace

To make a complaint or claim, you can use the <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">contact form on the Emirates website</a>.

Complaints with Emirates

Letecká společnost Emirates

O aerolince

Emirates is the airline of the United Arab Emirates. It was founded in 1984 and its first flights took place on the 25th October 1985 from Dubai to Karachi and Mumbai. Leased aircraft from Pakistan International Airlines were used for the first flights. Emirates had purchased its first aircraft in 1987. Today, Emirates is one of the largest airlines on the market, connecting 157 destinations on its routes. Its headquarters are at Dubai International Airport.
This company boasts the largest fleet of Boeing 777 and Airbus A380 aircraft.

About Emirates

Letenky

You can purchase your tickets on the <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">Emirates website</a>. Alternatively, you can also use our <a rel="noopener noreferrer" href="/levne-letenky " target="_blank">cheapest airfares finder</a>, which compares fares from more than 500 airlines.
Emirates offers flights to 157 destinations:
Asia Pacific (Afghanistan, Australia, Bangladesh, Cambodia, China, India, Indonesia, Japan, Malaysia, Maldives, Myanmar, New Zealand, Pakistan, Philippines, Seychelles, Singapore, Sri Lanka, Thailand, Vietnam).
North and South America (Argentina, Brazil, Canada, Chile, Mexico, USA).
Africa (Algeria, Angola, Egypt, Ethiopia, Ghana, Guinea, South Africa, Kenya, Morocco, Mauritius, Nigeria, Ivory Coast, Senegal, Sudan, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe).
Europe (Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom).
Middle East (Bahrain, Iraq, Iran, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia).
<h3>Cheapest Flights</h3>
It's best for you to buy Emirates tickets approximately 2-5 months before your scheduled departure.
Our tip: If you're on a long-haul flight connecting at Dubai International Airport (DXB), you can choose to connect a few hours or days later. You can use your free time to explore this very interesting city.

Airline tickets with Emirates

Odbavení (Check-in)

<h3>Online check-in</h3>
Check-in can be done online via the company's <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">mobile app</a> or via <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">this website,</a> between 48 hours and 90 minutes prior to scheduled departure. After completing online check-in, you can print your own boarding pass or you can also save it into your mobile phone. Electronic boarding passes are accepted <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">at the following airports</a>. If you're checking-in online, in most cases it's possible to select a specific seat for free (except for the Saver fare). All passengers must still physically appear at the check-in counter after online check-in, because they need to have their travel documents checked. 
<h3>Airport check-in</h3>
Airport check-in counters are available 3 hours prior to departure.

Check-in at Emirates

Zavazadla

<h3>Carry-on baggage</h3>
All Economy Class passengers are entitled to a free carry-on bag, but it must not exceed 7 kg and 55 x 38 x 20 cm. If you are travelling in Business or First Class, you can have 2 pieces of hand luggage 1 x 7 kg with dimensions 55 x 38 x 20 cm + 1x 7 kg with dimensions 45 x 35 x 20 cm. Passengers with infants can also have a folding stroller or cot/chair. The exception is on flights from Brazil, where it's possible to have a hand luggage up to 10 kg.
<h3>Carry-on baggage</h3>
For checked-in baggage, Emirates applies two baggage concepts on its flights - the baggage weight concept and the number of bags concept. On most routes, the weight concept applies, however the counting concept applies on flights to/from America and Africa. The baggage allowance depends on the fare, class of travel and destination.
Baggage Weight Concept - You can check as much baggage as you need. However, you must meet the weight limit for your class of travel. Each individual piece of luggage must not weigh more than 32 kg.
Baggage allowance - You can only check-in a certain number pieces of luggage and each piece of luggage has its own weight limit. 
Details on each limit can be found <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">at this link</a>. 
<h3>Special sports equipment</h3>
Sports equipment such as skis, golf clubs, bicycles, will be accepted for transport if the total dimensions (length + width + height) do not exceed 300 cm.

Luggage at Emirates

Cestovní třídy

Emirates has 4 travel classes available:
<h3>Economy Class</h3>
Standard Class, where you have the option to use the on-board entertainment system on screens or on-board Wi-Fi (for a fee), as well as own choice of your meals from the available menu.
<h3>Economy Premium</h3>
Economy Premium Class tickets can only be purchased on the latest version of the Emirates A380. This class offers higher levels of comfort compared to Economy Class (leather seats, more space, aesthetically refined aircraft interior,..)
<h3>Business Class</h3>
Business Class passengers have the option of booking a free chauffeur-drive service before departure. They can also use the airport lounges and have even more possibilities than in Economy Class (the ability to recline the seat on the plane to a bed or larger selection of gourmet meals,..)
<h3>First Class</h3>
Includes all the same services as Business Class plus you have your own private area (temperature control, light control, virtual window, use of showers, use of a lounge with bar,..)

Travel Classes at Emirates

Věrnostní program

Skywards, the loyalty flyer program of Emirates and Flydubai, is globally recognized for quality travel and customer services. Offering a range of benefits, Emirates Skywards members can enjoy exclusive benefits for miles earned, such as: a bonus flight, upgrade to a higher class, a purchase of a ticket to a sporting event, etc.
Miles can also be earned from the company's partners around the world, or can be purchased, donated or multiplied. Your earned miles are valid for 3 years, so you have plenty of time to use them. You can register for the loyalty program via <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">this link</a>.

Skywards Loyalty Programme

Tipy jak ušetřit

It's best to buy Emirates tickets approximately 2-5 months before your scheduled departure. Register for the Skywards loyalty flyer programme and earn loyalty flyer miles that can be redeemed for discounts and other benefits.
Emirates offer a student discount in some occasions, which you can redeem with a special PROMO code. All you need to do is to apply the discount that is available, such as a valid student ID or acceptance letter at check-in.

Tips on how to save with Emirates

Cestování s dětmi

<h3>Travelling with children under 2</h3>
Tickets for infants who travel on their parent's lap are offered at a special price. The minimum age for travel is 7 days. Children aged 6 - 36 months can travel in a special car seat, if a seat is purchased for them. There is also a changing table on board of the aircraft. If you're travelling with children under 2 years of age, you will receive a special package from the airline with essentials for travelling with a baby (cream, baby wipes, etc.).
<h3>Travelling with children from 2 to 11 years</h3>
Children from 2 to 11 travel at a discounted price compared to the adult fare. For more information on travelling with children, you can visit <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">this link</a>.

Travelling with children on Emirates

Jídlo na palubě

Emirates offer a wide selection of meals on its flights. The choice depends on the class of travel, in which you have purchased your ticket. Economy Class passengers will have less choice than Business or First Class passengers. You can look forward to multi-course meals and a selection of beverages (alcoholic and non-alcoholic) in each class of travel.
Emirates offer different menus for short, medium and long flights. The company also offers children's meals.

Food on board with Emirates

Služby během letu

Emirates offer its clients a great deal of in-flight entertainment. One of them is tracking the flight on a moving map using cameras. Another type of entertainment is watching up to 4500 channels of movies, TV, games, music, etc. There is also a new option to improve your linguistic skills and learn a new language during the flight.
Another service you can take the advantage of is the on-board Wi-Fi, which is free for Skywards frequent flyer members in some cases (Business Class, First Class, Platinum card holders...). For others, the price is around 3 to 6 USD (2,4 to 4,7 GBP), depending on the length of the flight. You can purchase internet connection on board the aircraft and pay online.
The services and products offered may vary depending on the aircraft type.

In-flight services on Emirates

Změna letenky

Emirates tickets can be changed depending on the fare you have purchased. The fare determines whether you have to pay a fee or whether the change is for free. You can change your booking on the website under "<a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">Change my flight</a>".

Change of ticket with Emirates

Storno letenky

The ability to cancel a ticket with Emirates depends on which fare you purchased your ticket at. Due to the current situation with Covid-19, the company has changed the cancellation policy and added more options. You now have more choice and flexibility when cancelling a reservation and often you won't pay any fees. For more information, please visit <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1652&a=6695 " target="_blank">this page.</a>

Cancellation policy with Emirates

Víte, že?

Emirates staff is highly multicultural (up to 172 nationalities in total) to provide efficient and quality service on all of its flights.

Did you know that?

Kontakt

You can direct your inquiries to +420 239 016 320 (Czech language, Monday - Friday from 8 am to 6 pm) or to the Dubai phone number +97 1600555555 (English, 24/7).
Online support is available on Emirates <a rel="noopener noreferrer" href="https://www.facebook.com/Emirates/ " target="_blank">official Facebook profile</a> as well as on <a rel="noopener noreferrer" href="https://twitter.com/Emiratessupport" target="_blank">Twitter</a>.
(Company email pr@emirates.com is for media purposes only)