Reklamace

Have you been dissatisfied with Flynas airline services? There are several ways to contact the airline. A reliable way to file a complaint is by filling out the <a rel="noopener" href="https://www.flynas.com/en/contact-us/call-center-csu" target="_blank">online form</a>, which you can find at the bottom of the website. You can also submit a complaint via email: CSU@flynas.com.

Complaints to Flynas

Aerolinka

O aerolince

Flynas is an airline that founded in 2007, originally under the name Nas Air. It was only in 2013 that it acquired its current name, Flynas. This Saudi Arabia-based low-cost airline has its main base in Jeddah at King Abdulaziz International Airport. It operates international flights as well as flights within Saudi Arabia.
The Flynas fleet consists of Airbus aircraft: A320 neo and A321 neoXLR.

About Flynas

Letenky

You can buy tickets through the airline's website or via <a rel="noopener" href="/cheap-tickets" target="_blank">our cheap ticket search engine</a>.
Flynas operates domestic flights throughout Saudi Arabia. It also flies across continents - Europe, Asia, Africa.
For domestic flights, you can choose from 35 different destinations such as Abha, Al-Jawf, Dammam, Gassim, Jeddah, Jizan, Medina and many more. For international flights, you will find the following countries on offer: Algeria, Egypt, Greece, India, Indonesia, Jordan, Bosnia and Herzegovina, Austria, Nigeria, Turkey, Sudan and so on.
<h3>Cheapest flights</h3>
Buy tickets well in advance, at least 2-3 months before departure.

Airline tickets with Flynas

Odbavení (Check-in)

<h3>Online check-in</h3>
You can check-in free of charge in the comfort of your home via <a rel="noopener" href="https://booking.flynas.com/#/wci/search?lang=en-US" target="_blank">this link</a>. Online check-in is available for most flights 48 hours before scheduled departure. For international flights it closes 2 hours before departure, for domestic flights 1 hour before departure.
After filling in the necessary information, you will receive a boarding pass that you can print or save on your mobile phone. We recommend downloading the Flynas app to make online check-in even easier. The app is available for the <a rel="noopener" href="https://apps.apple.com/us/app/flynas-tyran-nas/id871947665" target="_blank">iOS</a> and <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.flynas.android.app" target="_blank">Android</a> operating systems.
<h3>Airport check-in</h3>
Check-in at the airport counter is also available free of charge. Counters usually open 3-4 hours before scheduled departure and close approximately 60 minutes before departure.

Check-in with Flynas

Zavazadla

<h3>Carry-on baggage</h3>
The price of the ticket always includes 1 piece of hand luggage, which must not exceed any of the specified limits - maximum dimensions are 56 x 36 x 23 cm (22 x 14.2 x 9 in) and weight up to 7 kg (15.4 lb).
<h3>Checked luggage</h3>
Carriage of checked baggage weighing up to 20 kg (44 lb) is free of charge on the basic Light fare only on flights to the following destinations: Antakya, Lahore, Khartoum, Islamabad, Hyderabad, New Delhi, Lucknow, Calicut, Karachi &amp; Cairo.
For other destinations, checked baggage is not included in the Light fare and you have to pay extra for it. For more information on checked luggage allowances, visit <a rel="noopener" href="https://www.flynas.com/en/plan-my-trip/checked-baggage" target="_blank">this link</a>.

Luggage with Flynas

Cestovní třídy

Flynas offers two classes of travel: Economy and Business.
<h3>Economy Class</h3>
In Economy Class, you can choose from 4 different fares: Light, Value, Plus and Premium. The individual fares differ in terms of the number and weight of checked baggage allowed, change or cancellation fees, etc.
The cheapest Light fare offers the fewest benefits. At least one checked bag weighing up to 20 kg (44 lb) is included in the price of all fares, except the Light fare (exception for flights to the following destinations: Antakya, Lahore, Islamabad, Karachi, Khartoum, Hyderabad, New Delhi, Lucknow, Calicut, Karach &amp; Cairo, where 1 checked bag weighing up to 20 kg is allowed free of charge).
For more information on individual fares, visit <a rel="noopener" href="https://www.flynas.com/en/booking-flynas/fare-types" target="_blank">this link</a>.
<h3>Business Class</h3>
Business Class travellers can enjoy a wide range of benefits. They can carry free checked baggage, make free changes, are entitled to priority boarding,...
All Business Class passengers are served a hot meal and alcoholic and non-alcoholic beverages on board the aircraft.

Travel classes on Flynas flights

Věrnostní program

The airline Flynas offers all passengers the naSmiles frequent flyer programme. By purchasing tickets, passengers can earn air miles that can then be redeemed for future ticket purchases, seat reservations, airport lounge access, etc.
For more information about the frequent flyer program, visit <a rel="noopener" href="https://www.flynas.com/en/nasmiles" target="_blank">the airline's website</a>.

Loyalty programme

Jídlo na palubě

Snacks are not included in the basic Light fare. In-flight refreshments can be purchased from the on-board menu. For the full menu, visit <a rel="noopener" href="https://static.flynas.com/information/Skymenu-BOB-JAN-2022.pdf" target="_blank">this link</a>. For more information on conditions for specific fares, see this <a rel="noopener" href="https://www.flynas.com/en/booking-flynas/fare-types" target="_blank">table</a>.
On domestic flights, cold snacks are served free of charge only on the Premium fare. For international flights, refreshments served vary depending on the destination. In Business Class, refreshments are, of course, included in the ticket price.

Food on board Flynas

Služby během letu

In the in-flight magazine you can choose from a large selection of perfumes, cosmetics and other interesting products, which can then be purchased from the on-board staff. Wi-Fi is unfortunately not available on board Flynas aircraft.

In-flight services with Flynas

Změna letenky

Changing your Economy Class ticket is free of charge only on the Plus and Premium fares. For all other fares there is a fee. For the basic Light fare, a change of ticket on a domestic flight will cost you approx. EUR 32 / USD 33 / GBP 28, on an international flight approx. EUR 44 / USD 47 / GBP 39.
To request a ticket change, use <a rel="noopener" href="https://booking.flynas.com/#/manage/search?lang=en-US" target="_blank">this form</a>.

Change of ticket with Flynas

Storno letenky

Cancellation is possible for a fee only on Plus and Premium fares. The cancellation fee is EUR 25 / USD 27 / GBP 22. Cancellation is not possible for Light and Value fares. The cancellation form can be found <a rel="noopener" href="https://booking.flynas.com/#/manage/search?lang=en-US" target="_blank">here</a>.

Cancellation of tickets with Flynas

Kontakt

If you have any questions about your flight, booking changes, cancellations or other queries, please contact the airline in English at +966114349000. The hotline is available 24 hours a day. If you have WhatsApp on your mobile phone, you can contact the airline for free at this number: +966592001234.
You also can contact the airline via email at CSU@flynas.com or on <a rel="noopener" href="https://www.facebook.com/flynas/" target="_blank">Facebook</a>, where it has a private messaging option. For more information on how to contact the airline, visit <a rel="noopener" href="https://www.flynas.com/en/contact-us/call-center-csu" target="_blank">this link</a>.