Reklamace

The claim can be submitted to LOT Polish Airlines via the web <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fcontact-form" target="_blank">form</a>. You will usually wait up to 30 days for a claim to be processed.
The address of the company is LOT Polish Airlines, Komitetu Obrony Robotników St., 43, 02-146 Warsaw.

Complaints to LOT Polish Airlines

 Letecká společnost LOT 

O aerolince

LOT Polish Airlines is the national airline of Poland. It is headquartered in Warsaw at Frédéric Chopin Airport. It was founded in 1929 by a merger of Polish private companies. Since 2003, LOT Polish Airlines has been a member of the Star Alliance. You can take advantage of worldwide connections (Europe, Asia, USA).
In the fleet of LOT Polish Airlines you can find 73 aircraft, mainly Embraer ERJ-190, Embraer ERJ-195, Embraer ERJ-170, Embraer ERJ-175, Boeing 787-8 Dreamliner, Boeing 787-9 Dreamliner, De Havilland Canada DHC-8-400, Boeing 737 MAX 8 and Boeing 737.

About LOT Polish Airlines

Letenky

You can buy tickets directly on the company's website or use our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest flight tickets finder.</a>
With LOT Polish Airlines you can visit many destinations. These are domestic and international routes, you can also purchase intercontinental flights to Europe, Asia and the USA. 
<h3>Cheapest airfares   </h3>
Cheap airline tickets can be purchased through the mobile app, which you can download <a rel="noopener noreferrer" href="https://apps.apple.com/cz/app/lot-polish-airlines/id687455276?l=en" target="_blank">here for Apple</a> or <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=pl.lot.mobile" target="_blank">here for Android</a>. Purchase tickets well in advance, approximately 2-4 months prior to departure.

Tickets with LOT Polish Airlines

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in is available depending on the destination, usually between 24 hours and 2 hours before scheduled departure. You can simply check in via <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fcz%2Fen%2Fweb-check-in" target="_blank">the airline's website</a> or via the mobile app. Print your ticket or save it on your mobile device.
<h3>Airport check-in  </h3>
LOT Polish Airlines offers its passengers the option of checking in at the airport free of charge. The check-in counter opens 2-3 hours before departure and the last passenger must be checked in 30-60 minutes before scheduled departure. Check-in conditions may vary by flight.
Some airports also have <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fcz%2Fen%2Fself-check-in" target="_blank">self-service check-in kiosks</a>.

Check-in with LOT Polish Airlines

Zavazadla

<h3>Carry-on baggage    </h3>
You can take one free bag up to the size of 118 cm (46.5 inches). Weight must not exceed 8 kg (17.6 lb). It is also possible to bring free personal accessories such as handbag, laptop, camera,...(max. 2 kg / 4.4 lb, dimensions 40 x 35 x 12 cm / 5.7 x 11.8 x 4.7 inches).
In case of Business Class, it is 2 pieces (each up to 9 kg / 19.8 lb).
In case of Premium Economy Class (intercontinental flights), it is 2 pieces, up to 12 kg (26.5 lb) combined.
<h3>Checked baggage   </h3>
Checked baggage is up to a maximum of 23-32 kg / 50.7-70.5 pounds (depending on flight) and size of 158 cm (62.2 inches) when sum of sides (length, width, height). The price usually includes 0-3 pieces of checked baggage.
<h3>Other   </h3>
Sporting equipment can be transported according to <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fen%2Fsports-equipment" target="_blank">these terms and conditions</a>.
Pets can be transported for a fee.
Buggy for a baby and equipment for people with reduced mobility are transported by the airline free of charge.

Baggage with LOT Polish Airlines

Cestovní třídy

LOT Polish Airlines offer the following classes of travel:
Economy Class - one piece of hand luggage up to 8 kg (17.6 lb) and one checked bag up to 23 kg (50.7 lb), on-board entertainment, two meals, free coffee, tea, water and fruit juices, wine and beer (on short flights water and small snacks)
Premium Economy Class - priority check-in, priority boarding, more baggage, onboard entertainment, USB port, more comfortable seats, refreshments
Business Class - priority check-in, priority boarding, more baggage, onboard entertainment, USB port, more comfortable seats, refreshments

Travel Classes on LOT Polish Airlines

Věrnostní program

Travellers who use the services of LOT Polish Airlines have the opportunity to <a rel="noopener noreferrer" href="https://www.miles-and-more.com/row/en/enrolment.html" target="_blank">register</a> for the discount system <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fen%2Fmiles-and-more-hub" target="_blank">Miles &amp; More</a>, where they can earn points for their purchases, which they can then redeem for additional travel and services.  
<ul>
<li>Points are earned for purchases with LOT Polish Airlines, Austrian Airlines, Lufthansa, SWISS and other airlines and partners. </li>
<li>Use points for additional flights, upgrades and other services. </li>
</ul>
Detailed information about the program can be found on the website of LOT Polish Airlines <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fcz%2Fen%2Fmiles-and-more-hub" target="_blank">here</a>. Also available for download is the <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.plannet.milesandmoreapp&amp;hl=en&amp;gl=US" target="_blank">mobile app</a> Miles &amp; More, which will allow convenient use of the bonus system.

LOT Polish Airlines Frequent Flyer Programme

Tipy jak ušetřit

The airline offers a Best Price Guarantee (not applicable to group tickets). If you find a better price for your ticket with a competitor, you can file a claim. If the price claim is successful, you will be sent a voucher, which will give you a discount for your next purchase with LOT Polish Airlines. You can submit your claim using the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fbest-price-gurantee-form" target="_blank">online form</a>. On the website you will find the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fgb%2Fen%2Fterms-best-price-guarantee" target="_blank">terms and conditions</a> of this service.

Tips on how to save with LOT Polish Airlines

Cestování s dětmi

LOT Polish Airlines offers children's discounts:
<ul>
<li>For children under 2 years old - 90% on international flights and 100% on domestic flights</li>
<li>Children aged 2 to 12 - 25% on international flights and 40% on domestic flights + they have their own seat</li>
</ul>
Free folded stroller or car seat can be taken, which will be handed in before boarding and handed back after disembarkation.
A special children's menu can be ordered up to 24 hours before departure on long-haul flights.
For details, please visit the carrier's website <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fcz%2Fen%2Fbefore-the-flight" target="_blank">here</a> and also at <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fcz%2Fen%2Fchild-on-board" target="_blank">this link</a>.

Travelling with children on LOT Polish Airlines

Jídlo na palubě

LOT Polish Airlines offer a cold or hot meal depending on the length of the flight. On short flights in Economy Class you can get a small snack, water, tea and coffee. On flights over 6 hours in Economy Class you can choose from coffee, tea, juice, beer or wine, hot food and snack.
On other flights and classes there is a wide <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fmeals-and-drinks-on-board" target="_blank">selection of snacks</a>. There is also a choice of <a rel="noopener noreferrer" href="https://do4r85wsrjs5z.cloudfront.net/mrbetcjemienlj/a/SkyBar2.pdf" target="_blank">paid menus</a> and <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fspecial-meal" target="_blank">special meals</a>. As a surprise, cake and champagne can be purchased on selected flights.

Food On Board LOT Polish Airlines

Služby během letu

On selected flights, LOT Polish Airlines offer entertainment:
<ul>
<li>movies, video games, music</li>
<li><a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fdigitalpress" target="_blank">online press</a> (can be downloaded 36 hours before travel and up to 6 hours after arrival)</li>
<li>online magazine <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fkaleidoscope-inflight-magazine" target="_blank">Kaleidoscope</a></li>
<li>when departing from Warsaw Frédéric Chopin Airport, you can shop up to 24 hours in advance - see available <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fshopandmore.lot.com%2F" target="_blank">onboard catalogue</a></li>
</ul>

In-flight Services with LOT Polish Airlines

Změna letenky

With LOT Polish Airlines, it is possible to change your reservation (depending on the type of flight) via the carrier's website in the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fgb%2Fen%2Fmy-reservation" target="_blank">reservation management</a> section. You log in with your last name and reservation number (or ticket number). In the change flight section, you select the new flight.
The cost of the change depends on the type of flight and fare. You can also change your reservation by phone via the contact centre.

Change of Ticket with LOT Polish Airlines

Storno letenky

LOT Polish Airlines allows you to cancel your flight free of charge if you cancel within 24 hours of purchase, but no later than 6 hours before departure. You should comply with the conditions listed on the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fgb%2Fen%2Fprocedure-24h" target="_blank">website</a> of the airline.
In other cases, cancellation fees are charged according to the purchased flight class and fare.

Ticket Cancellation with LOT Polish Airlines

Víte, že?

The history of Kaleidoscope, the travel magazine you can read on board planes, dates back to 1979. The magazine has evolved over the years from a humble quarterly to a respected monthly. The magazine is currently run by travel writer and journalist Martyna Wojciechowska.

Did you know...?

Kontakt

You can contact LOT Polish Airlines 24 hours a day by calling +1 (212) 789-0970.
The address is Komitetu Obrony Robotników St., 43, 02-146 Warsaw.
If needed, you can use the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1207&a=6695&sub_id1=lot&sub_id5=https%3A%2F%2Fwww.lot.com%2Fpl%2Fen%2Fcontact-form" target="_blank">contact form</a> on the carrier's website or online chat on the website.
The airlines also uses a number of social media sites (<a rel="noopener noreferrer" href="https://www.facebook.com/LOT/?brand_redir=269021210937" target="_blank">Facebook</a>, <a rel="noopener noreferrer" href="https://www.linkedin.com/company/lot-polish-airlines?trk=tyah&amp;trkInfo=tas:lo%20polish" target="_blank">Linkedln</a>, <a rel="noopener noreferrer" href="https://www.instagram.com/flylot/" target="_blank">Instagram</a>, <a rel="noopener noreferrer" href="https://www.youtube.com/user/LOTPolishAirlinesTV" target="_blank">YouTube</a> and <a rel="noopener noreferrer" href="https://api.whatsapp.com/send/?phone=48788950370&amp;text&amp;app_absent=0" target="_blank">WhatsApp</a>).