Reklamace

<p>If you wish to make a complaint about a flight, you can do so via the <a rel="noopener noreferrer" href="https://www.flypgs.com/en/write-to-us/refund-requests" target="_blank">contact form</a> on the company's website.</p>

Complaints at Pegasus

Pegasus

O aerolince

<p><strong>Pegasus</strong> is a Turkish low-cost airline founded in 1990. <span>The company's main base is at <strong>I</strong></span><strong>stanbul's Sabiha Gökçen</strong><span> Airport. The first international flight took place in 2005 to Stuttgart, Germany.</span></p>
<p>The fleet consists of 94 aircraft (Boeing 737, Airbus A320 and Airbus A321).</p>

About Pegasus airline

Letenky

<p>You can buy your tickets directly from the Pegasus website or you can also use our <a rel="noopener noreferrer" href="/levne-letenky " target="_blank">cheapest flight search engine</a>.</p>
<p>Pegasus operates flights throughout <strong>Europe and the Middle East</strong> and it also offers a large number of international flights around Turkey. With Pegasus you can get to very interesting destinations at very good prices. For example: <strong>Abu Dhabi, Amman, Bahrain, Beirut, Dubai, Doha, Hurghada, Karachi, Kuwait, Muscat, Riyadh, Tehran, Tel Aviv and many more.</strong></p>
<h3><strong>Cheapest airline tickets</strong></h3>
<p>It pays off to buy tickets well in advance (at least 1-3 months before departure). Pegasus runs promotions several times a year, where you can buy tickets up to 50% cheaper. They also run 1+1 free promotions. Sometimes these promotions are conditional on membership of the Bol Bol loyalty programme.</p>

Airline tickets with Pegasus

Odbavení (Check-in)

<h3>Online check-in</h3>
<p>Online check-in can be done directly on <a rel="noopener noreferrer" href="https://www.flypgs.com/en/useful-info/info-about-flights/check-in" target="_blank">the Pegasus website</a> or in the mobile app (<a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.positron.pegasus&amp;referrer=adjust_reftag%3DcZvhRdqKJbSj%26utm_source%3DFlypgs%2BFooter" target="_blank">Android</a>, <a rel="noopener noreferrer" href="https://apps.apple.com/app/id723672499?mt=8" target="_blank">iOS</a>). Online check-in is available <strong>48 hours prior to departure and closes 60 minutes prior to departure</strong>. Once you have filled in the required information, your boarding pass will be generated. It can be printed or downloaded to your smartphone and presented at the airport.</p>
<h3>Airport Check-in</h3>
<p>If you prefer to check-in at the airport, you must arrive well in advance, at least <strong>2 hours</strong> before your scheduled departure. The check-in counter closes <strong>45 minutes</strong> before departure for flights within Turkey and <strong>60 minutes</strong> before departure for international flights. You can also check-in using self-service check-in kiosks as early as 20 hours before departure.</p>

Check-in at Pegasus

Zavazadla

<h3>Carry-on baggage</h3>
<p>Passengers can take <strong>1 piece</strong> of carry-on baggage on board of the aircraft. This may be, for example, a small suitcase with maximum dimensions <strong>55 x 40 x 20 cm (21,7 x 15,7 x 7,9 inches)</strong> or a personal item (handbag, laptop bag or small backpack) with maximum dimensions <strong>40 x 30 x 15 cm (15,7 x 11,8 x 5,9 inches). </strong></p>
<h3>Checked-in baggage</h3>
<p>The weight limit for checked-in baggage varies depending on the fare purchased and the flight. For domestic flights, the following limits are allowed for each fare:</p>
<ul>
<li>Essentials: 15 kg (33 lb)</li>
<li>Advantage: 20 kg (44 lb)</li>
<li>Business Flex: 15 kg</li>
</ul>
<p>On international flights, all fares (except Basic) have a checked baggage limit of 20 kg.</p>
<h3>Other Baggage</h3>
<p>If you wish to check in sports equipment, you can do so for a fee. Pets can also be carried for a fee, which varies according to the weight of the animal. For more information you can look at <a rel="noopener noreferrer" href="https://www.flypgs.com/en/useful-info/other-info/extra-services-price-table" target="_blank">this link</a>.</p>

Luggage at Pegasus

Cestovní třídy

<p>Pegasus offers its passengers a choice of <strong>four price packages / fare plans</strong>:</p>
<h3>Basic fare</h3>
<p>A basic package that includes hand luggage only. This package is only available on international flights.</p>
<h3>Tarif Essentials</h3>
<p>In contrast to the Basic fare, it also includes checked baggage with limits of 15 kg (33 lb) for flights within Turkey and 20 kg (44 lb) for international flights.</p>
<h3>Tarif Advantage</h3>
<p>This package includes checked baggage and the added values are: choice of a specific seat (also with extra legroom), the FLY &amp; WATCH entertainment programme and an in-flight sandwich.</p>
<h3>Business Flex</h3>
<p>This fare includes all of the above + it gives passengers the option to refund or change their ticket as needed (up to 2 hours before departure).</p>

Travel Classes on Pegasus flights

Věrnostní program

<p><strong>Bol Bol</strong> is the name of Pegasus' loyalty program. You sign up for the program with a free phone number and collect <strong>Bol Points</strong> for every reservation you make. You can use the points to purchase airline tickets or other available services.</p>
<p>Interestingly you can also use your collected Bol Points to pay for airport taxes. You can also earn Bol Points from the company's partners, which in this case include <strong>ING, Airbnb, Hotels.com and AVIS.</strong></p>
<p>More information about the loyalty program <a rel="noopener noreferrer" href="https://www.flypgs.com/en/bolbol" target="_blank">can be found here</a>.</p>

Pegasus loyalty programme

Jídlo na palubě

<p>Food can be booked with Pegasus via the website or app (at least <strong>24 hours before departure</strong>) or purchased directly on the plane (there is only a limited selection). In-flight payment is cashless only. Advantage and Business Flex fares include a free in-flight sandwich.</p>

Food on board Pegasus

Služby během letu

<p>Pegasus offers its clients an on-board system <strong>FLY &amp; WATCH</strong>. You can log into the system via your phone, tablet or laptop. The system offers a large number of movies, TV shows, music, games, content for children and much more. This service comes with a fee. For more information you can visit <a rel="noopener noreferrer" href="https://www.flypgs.com/en/flywatch-on-boarddooooo" target="_blank">this link</a>.</p>

In-flight services with Pegasus

Kontakt

<p>In case of emergency you can call the numbers listed <a rel="noopener" href="https://www.flypgs.com/en/contact/call-center" target="_blank">here</a> (<strong>24/7)</strong> or you can also contact the company's email address <strong>info@flypgs.com. </strong><span>The airline also uses </span><a rel="noopener noreferrer" href="https://www.facebook.com/pegasusairlines/" target="_blank">Facebook,</a> where you can contact it directly via <a rel="noopener noreferrer" href="https://www.messenger.com/t/249090677830/?messaging_source=source%3Apages%3Amessage_shortlink" target="_blank">Messenger</a><span>.</span></p>