Reklamace

If you are not satisfied with anything, you can submit a complaint using the contact form. This can be found at <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">this link</a>.

Complaints to Swiss

Aerolinka Swiss International Air Lines

O aerolince

Swiss International Air Lines is a Swiss airline based in Zurich and Geneva. The company was founded in 2002, following the bankruptcy of the original Swissair. Swiss International Air Lines is a member of the Star Alliance and Lufthansa Group. You can fly to 121 destinations in 49 countries all around the world.
The company flies white-and-red Swiss-flagged aircraft. Most of these are the Airbus A220-30020, Airbus A320 and Airbus A330-300.

About Swiss International Air Lines

Letenky

You can buy your tickets directly from <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">the company's website</a>. Alternatively, you can also use our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest fares finder</a>, which compares prices from more than 500 airlines.
The airline flies to 121 destinations in 49 countries worldwide. For a full list of these destinations you can visit <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">this link</a>.
You can fly from Zurich from the following European cities, for example: Prague, Munich, Frankfurt, Berlin, Vienna, Krakow, Warsaw or Budapest.
<h3>Cheapest flight tickets</h3>
If you want to buy your tickets as cheap as possible, make sure to buy them well in advance (at least 1 to 3 months before departure). The cheapest ticket is the Economy Light fare, which includes hand luggage only.

Flights with Swiss

Odbavení (Check-in)

<h3>Online check-in</h3>
You can check in online at <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">the company's website</a> or in the Swiss app. Check-in is available 23 hours before departure. After filling in the required information, a boarding pass will be generated. You can print it or you can also save it on your smartphone. For more information about online check-in, please visit <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">this link</a>.
<h3>Airport check-in</h3>
Airport check-in takes place 2 hours - 30 minutes before departure and is free of charge. Times may vary slightly for each destination. For flights to the United States make sure to be at the airport 3 hours before departure.

Check-in at Swiss

Zavazadla

<h3>Carry-on baggage</h3>
The baggage allowance varies depending on which class of travel you have purchased. If you are travelling in Economy Class, you can take one piece of luggage measuring 55 x 40 x 23 cm (21.7 x 15.7 x 9 inches) and weighing 8 kg (17.6 lb) free of charge. In addition to this baggage, you may take on board a personal item (handbag, satchel, laptop bag) with a maximum size of 40 x 30 x 10 cm (15,7 x 11,8 x 3,9 inches).
Passengers travelling in Business and First classes may take two pieces of hand luggage with the above dimensions and also one personal item. If you exceed the size or weight, your baggage will be checked in for a minimum fee of EUR 30 (GBP 26 or USD 32).
<h3>Checked baggage</h3>
The limit and number of checked baggage varies by class and destination. On the cheapest Economy Light fare you are not entitled to free checked baggage. If you have a ticket on the Economy Classic and Economy Flex fares, you are entitled to checked baggage weighing up to 23 kg (50.7 lb). Business Class includes 2 checked bags, which can weigh up to 32 kg (70.5 lb). First Class includes 3 checked bags weighing up to 32 kg.
Checked baggage must fit within 158 cm (62.2 inches) in the sum of all three sides - width, height and depth.

Luggage with Swiss

Cestovní třídy

The airline offers the possibility to travel in three classes: Economy, Business and First.
<h3>Economy</h3>
Economy Class is divided into 3 price fares according to the services they include. On long-haul flights you get food and drinks for free.
<ul>
<li>Light - cheapest option, 1 carry-on luggage</li>
<li>Classic - 1 carry-on luggage and 1 checked bag, seat reservation and change option (for a fee)</li>
<li>Flex - 1 carry-on luggage and 1 checked bag, seat reservation, change option and cancellation option (for a fee)</li>
</ul>
<h3>Business</h3>
Business Class includes the following services:
<ul>
<li>2 pieces of carry-on luggage and 2 checked bags (up to 32 kg / 70.5 lb)</li>
<li>priority check-in and boarding</li>
<li>seat selection, more space and privacy</li>
<li>airport lounge access</li>
<li>food and drinks for free</li>
</ul>
<h3>First</h3>
First Class travelers can enjoy the following services:
<ul>
<li>2 pieces of carry-on luggage and 3 checked bags (up to 32 kg)</li>
<li>priority check-in and boarding</li>
<li>adjustable seat, privacy</li>
<li>blanket, pillow and pyjamas</li>
<li>toiletries</li>
<li>airport lounge access</li>
<li>food and drinks for free</li>
</ul>

Travel Classes on Swiss

Věrnostní program

The airline offers its passengers a free loyalty flyer program Miles &amp; More, which you can sign up for using <a rel="noopener noreferrer" href="https://www.miles-and-more.com/ch/en/enrolment.html" target="_blank">this link</a>. The program works by collecting miles, which you can redeem for various discounts and benefits. You can earn miles for every flight you take as well as by purchasing services.

Loyalty Flyer Programme of Swiss

Tipy jak ušetřit

If you want to buy your tickets as cheap as possible, make sure to buy them well in advance (at least 1-3 months before departure). The cheapest ticket is Economy Light, which includes hand luggage only.

Tips on how to save with Swiss

Cestování s dětmi

<h3>Children under 2</h3>
A child ticket costs about 10% of the adult price. The child sits on the parent's lap during the flight, strapped in with a special seat belt. Cribs for toddlers are available on request of customer in advance (on long flights). Milk and baby food can be taken on board of the aircraft.
<h3>Children from 2 to 11 years</h3>
A child aged 2-11 must have their own seat and the ticket can be purchased at a discounted child fare. Colouring books, toys, children's movies and games are available on board. Each child must have their own travel document.

Traveling with Children on Swiss

Jídlo na palubě

Everyone in Economy Class gets a free bottle of water and a small Swiss chocolate. On longer intercontinental flights, you can enjoy a hot meal free of charge (meatless options are also available). If you have special dietary requirements, you can order a special meal up to 24 hours before departure. In Business and Premium Class, you can enjoy a multi-course menu, which suits your taste, and a selection of fine wines.

Food On Board

Služby během letu

With Swiss you will get free refreshments on board (hot meals during long flights). On long-haul flights, you can cut the long hours short with built-in screens and an on-board entertainment system. Wi-Fi is available on selected flights. For more information you can visit <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">this link</a>.

In-flight Services on Swiss

Změna letenky

If you have an unexpected change of plans and you need to change your destination or postpone your departure date, you can do so with no charge. Changes can be made in the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">reservation management</a> section.

Change of Ticket with Swiss

Storno letenky

As standard, if you decide to cancel within 24 hours of purchase, there are no cancellation fees. SWISS has currently adjusted the terms and conditions due to the Covid-19 pandemic. For detailed information on cancelling flights, please visit <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">this link</a>.

Flight Cancellation with Swiss

Víte, že?

<ul>
<li>The airline carries free ski and snowboard equipment.</li>
<li>You will receive a free small (and delicious) chocolate bar during the flight:).</li>
</ul>

Did you know...?

Kontakt

You can also contact the airline via <a rel="noopener noreferrer" href="https://www.facebook.com/flyswiss.ch/?brand_redir=16565655722" target="_blank">Facebook</a> or via any of the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1237&a=6695" target="_blank">forms</a> on their website.