Kontakt

Bulgaria Air can be contacted by phone at +359 2 402 04 00 (available every day from 8 am to 10 pm).
In case of using the email contact callfb@air.bg, the airline promises to reply within one working day.
Customer Center also has a <a rel="noopener noreferrer" href="https://www.air.bg/en/contacts?city=83" target="_blank">form on the website</a>. You can use this form to send feedback. 
Contact FLY MORE email: flymore@air.bg
Social networks used by Bulgaria Air: <a rel="noopener noreferrer" href="https://www.facebook.com/bgair" target="_blank">Facebook</a>, <a rel="noopener noreferrer" href="https://www.instagram.com/bulgariaairairlines/?hl=bg" target="_blank">Instagram</a>, <a rel="noopener noreferrer" href="https://www.linkedin.com/company/bulgaria-air/" target="_blank">LinkedIn</a>, <a rel="noopener noreferrer" href="https://www.youtube.com/channel/UCg2f-lOXvlIJlXCb8OlkFYw" target="_blank">YouTube</a>.

Contact Bulgaria Air

Bulgaria Air 

O aerolince

Bulgaria Air began operating flights in 2002 as the successor to Balkan Bulgarian Airlines. The airline has its main base in Sofia and focuses mainly on domestic flights, flights to Europe and the Middle East. It operates charter flights to more than 100 cities. Bulgaria Air, in cooperation with other airlines, offers flights to Europe, North America, Asia and Africa. In total, you can choose from more than 400 destinations.
The airline's total fleet consists of 11 aircraft, including Airbus A320, Airbus A319 and Embraer ERJ-190. The average age of the aircraft is 10 years.

About Bulgaria Air

Letenky

You can purchase the tickets on the company's website or by using the <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=bg.air.mobile&amp;hl=en_US&amp;gl=US" target="_blank">application</a> for smartphones. Alternatively, you can use our <a rel="noopener noreferrer" href="/levne-letenky " target="_blank">cheapest flights finder.</a>
Bulgaria Air flies to many cities in Europe, North America, Asia and Africa.
London - Sofia is a very frequent route. You can purchase flights from €104 / £90 / $117. You can see a map with all the destinations offered <a rel="noopener noreferrer" href="https://www.air.bg/en/destinations" target="_blank">here</a>. Charter flights are available for purchase from some travel agencies, who may occasionally have a few extra tickets available.
<h3>Cheap flights</h3>
Buy tickets well in advance, ideally about 2-3 months. Bulgaria Air is quite expensive.

Bulgaria Air plane tickets 

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in is available 24 hours to 2 hours before departure. You can check in via the <a rel="noopener noreferrer" href="https://www.air.bg/en/customer-support/online-check-in-upgrade" target="_blank">internet site</a>. Online check-in is available only for flights from Sofia, Varna, Burgas, London, Zurich, Rome, Milan, Paris, Berlin, Frankfurt, Amsterdam, Vienna, Brussels, Tel Aviv, Athens, Prague, Moscow, and Larnaca Airport. Boarding passes must be printed.
<h3>Airport check-in</h3>
Bulgaria Air offers its passengers the possibility to check in at the airport for free. The check-in counter opens 2 hours before departure and the last passenger must be checked in 45 minutes before scheduled departure.

Check-in at Bulgaria Air

Zavazadla

<h3>Hand luggage</h3>
Economy class - It is possible to transport one piece of luggage with dimensions up to 21.7 x 15.7 x 9 inches (55 x 40 x 23 cm) for free, weight must not exceed 22 pounds (10 kg) and the sum of sides (length, width, height) can be up to 46.45 inches (118 cm). It is also possible to take one personal item (handbag, laptop, camera,...) on board.
Business class - You can carry two pieces of carry-on luggage up to 21.7 x 15.7 x 9 inches (55 x 40 x 23 cm) for free, the total weight must not exceed 33 pounds (15 kg). It is also possible to take one personal item (handbag, laptop, camera...) on board.
<h3>Checked baggage</h3>
Checked luggage can weigh up to 50.7 pounds (23 kg) and have dimensions up to 62.2 inches (158 cm) in total (length + width + height).
Economy Class - If not included in the fare, you will have to pay an extra fee of €16 / £14 / $18 per flight.
Business class - Two checked bags are included in the fare. Each bag can weigh up to 70.5 pounds (32 kg).
<h3>Sporting equipment, pets </h3>
Sporting equipment can be transported for €53 / £43 / $59 per flight, bicycles for €32 / £26 / $36. Pets can be carried from €62 / £51 / $70, depending on the flight.

Baggage policy on Bulgaria Air

Cestovní třídy

Bulgaria Air offers two travel classes (Economy and Business).
In Business Class, you get priority check-in and priority boarding, additional checked luggage, access to airport lounges, more comfort and, if you are a member of the FLY MORE loyalty program, you will earn more points.
In some cases it is possible to upgrade to Business Class from 24 hours to 40 minutes before the flight. You will pay €53 / £43 / $59 for a domestic flight and €104 / £86 / $117 for an international flight for this upgrade. The upgrade is possible via customer service (+359 2 40 20 400, e-mail: callFB@air.bg) or directly at the airport.

Travel Classes on Bulgaria Air

Věrnostní program

Travelers, who use the services of Bulgaria Air, have the opportunity to join the <a rel="noopener noreferrer" href="https://www.air.bg/en/fly-more/about-fly-more" target="_blank">FLY MORE</a> discount system, where they can earn points for their purchases. These points can be used for further trips and services. 
The program offers bonus airline tickets, luggage, discounts, upgrades to Business Class, birthday discounts and vouchers for the airport lounge with free snacks and meals.
Membership is divided into the following levels:
<ul>
<li>Basic - First stage of the membership.</li>
<li>Youth Program (FLY MORE YOUTH) - Anyone who has traveled on Bulgaria Air (between the ages of 12-26) can join the program.</li>
<li>Silver Standard Card - Permanent membership card, it is possible to exchange points for bonuses and services.</li>
<li>Gold Privilege Card - Offers more points and other benefits (if 30,000 points are earned within 18 months).</li>
</ul>

Bulgaria Air loyalty programme

Služby během letu

On board Bulgaria Air you will receive alcoholic and non-alcoholic drinks, tea and coffee. Snacks include a sandwich and chocolate dessert. It is also possible to request a vegetarian sandwich in advance. Business class offers more comfort, hot refreshments and a welcome drink.
Bulgarian in-flight magazine Bulgaria on air is offered, as well as onboard shopping from the onboard catalogue. For your convenience, you can <a rel="noopener noreferrer" href="https://www.air.bg/en/services/travel-more-comfortable" target="_blank">reserve seats</a> according to your preferences.