Kontakt

You can contact Korean Air directly by sending a message in English on <a rel="noopener noreferrer" href="https://www.facebook.com/KoreanAir.global" target="_blank">Facebook</a> or by calling +1 800-438-5000 Monday to Friday.

Contact Korean Air

 Letecká spoločnost Korean Air 

O aerolince

Korean Air was founded in 1962 by the South Korean government. Korean Air is characterized by the blue and silver colours of the South Korean flag with the yin-yang emblem. The company flies to more than 90 countries and it is a member of SkyTeam.
There are over 165 aircraft in the Korean Air fleet, including: Airbus A220-300, Airbus A330, Airbus A380-800, Boeing 737, Boeing 747, Boeing 777 and Boeing 787.

About Korean Air

Letenky

You can purchase tickets directly from the Korean Air website or from our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest flight finder</a>.
Korean Air flies to more than 90 countries, specifically:
<ul>
<li>North America: Atlanta, Boston, Chicago and more</li>
<li>South America: Bogota, Buenos Aires, etc.</li>
<li>Asia: Hong Kong, Bangkok and more</li>
<li>Europe: Amsterdam, Budapest, Prague,...</li>
<li>Far East: Moscow, Vladivostok and more</li>
</ul>
<h3>Cheapest tickets</h3>
It is best to purchase tickets well in advance, at least 1-3 months before departure.

Airline Tickets with Korean Air

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in can be done from 48 hours before departure, but no later than 1 hour before departure.
On the <a rel="noopener" href="https://www.koreanair.com/" target="_blank">airline's website</a>, enter the necessary details and print your generated ticket. A more convenient way is to check in via the <a rel="noopener noreferrer" href="https://www.koreanair.com/kr/en/travel-guide/app-intro" target="_blank">Korean Air app</a>, which allows you to download your ticket to your mobile phone, where you can also check in.
Selecting a standard seat is free when you check in online. In Economy Class, self-selection may not always be available and cannot be claimed.
<h3>Airport check-in</h3>
Airport check-in begins 3 hours before departure and ends approximately 40 minutes before departure. Airport check-in is free of charge as well.

Check-in at Korean Air

Zavazadla

<h3>Carry-on baggage</h3>
The maximum weight of the carry-on baggage is set at 10 kg (22 lb), the sum of all three sides must not exceed 115 cm (45.3 inches). This baggage is free of charge.
<h3>Checked baggage</h3>
The weight limit varies according to the class in which you have purchased your ticket. You can carry one bag up to 23 kg (50.7 lb) in Economy Class and 2 bags up to 32 kg (70.5 lb) in First Class. For flights to America, it is possible to carry 2 pieces of luggage up to 23 kg (each) and the dimensions of individual piece of luggage must not exceed 158 cm (62.2 inches) in total.
<h3>Other</h3>
When it comes to transportation of animals, Korean Air only carries pets, such as dogs, cats or birds.

Luggage with Korean Air

Cestovní třídy

The airline offers 4 travel classes - Economy Class, Business Class, First Class and on some flights also Prestige Class. However, Korean Air strives to ensure maximum comfort no matter which class you choose.
<h3>Basic package</h3>
<ul>
<li>free hand luggage up to 10 kg / 22 lb (max. 55 x 40 x 20 cm / 21.7 x 15.7 x 7.9 inches)</li>
<li>second small cabin bag free of charge - e.g. laptop, handbag, briefcase</li>
<li>online check-in free of charge</li>
</ul>
<h3>Economy Class</h3>
<ul>
<li>free hand luggage up to 10 kg (dimensions max. 55 x 40 x 20 cm)</li>
<li>second small cabin bag free of charge - e.g. laptop, handbag, briefcase</li>
<li>1 checked bag up to 23 kg (50.7 lb)</li>
<li>seat of your choice</li>
<li>online check-in free of charge</li>
</ul>
<h3>Business Class</h3>
<ul>
<li>2 pieces of hand luggage free of charge up to 18 kg / 40 lb (dimensions max. 55 x 40 x 20 cm)</li>
<li>additional small cabin baggage free of charge - e.g. laptop, handbag, briefcase</li>
<li>2 pieces of checked baggage, 32 kg (70.5 lb) each</li>
<li>seat of your choice</li>
<li>online check-in free of charge</li>
</ul>
<h3>First Class</h3>
<ul>
<li>2 pieces of hand baggage free of charge up to 18 kg (dimensions max. 55 x 40 x 20 cm)</li>
<li>additional small cabin baggage free of charge - e.g. laptop, handbag, briefcase</li>
<li>3 checked bags of 32 kg each</li>
<li>seat of your choice</li>
<li>online check-in free of charge</li>
</ul>

Travel Classes on Korean Air

Věrnostní program

As a member of SkyTeam, Korean Air offers a frequent flyer program called Skypass Club, which works by collecting flight miles. These are earned by purchasing Korean Air flights or services. For more information, visit <a rel="noopener noreferrer" href="https://www.koreanair.com/us/en/skypass/status-benefits/status-benefits/skypass-club" target="_blank">this link</a>.

Frequent Flyer Programme

Tipy jak ušetřit

Don't convert the prices to any other foreign currency, but leave them in the original currency, it's the only way to get a better exchange rate. Purchase tickets at least 1-3 months in advance of your planned departure.

Tips on how to save with Korean Air

Jídlo na palubě

The airline offers a wide selection of meals across all travel classes. On long flights, a hot meal is included in the ticket price, on short ones you get at least a snack. Meals are prepared with fresh ingredients according to the characteristics of each destination, complemented by a range of premium wines. Korean Air has won a Mercury Prize for its onboard food. You can try Korean chicken soup with ginseng, beef bone soup or spicy beef soup and much more.

Food On Board with Korean Air

Služby během letu

During the flight, meals are included in the ticket price depending on the distance - for shorter distances it is a snack, for longer ones it is a full hot meal.
The airline focuses mainly on passenger comfort. Their seats are as wide as 44 cm (17 inches) in Economy Class. In First Class, the seat offers space up to 67 cm (26 inches) and it is also fully extendable. Each passenger is provided with a personal screen.

In-flight Services on Korean Air flights

Změna letenky

Tickets purchased on the Korean Air website can be changed via the website or the Korean Air mobile app. Unfortunately, this does not apply to international tickets purchased through the Korean Air Service Center.
Any changes are subject to a fee.

Change of Ticket with Korean Air

Storno letenky

Tickets can be cancelled. However, if you want a refund, you must apply for it within 30 days of the ticket expiry date. Cancellation of the ticket is then subject to other rules of the airline and SkyTeam's terms and conditions.
For details, please <a rel="noopener noreferrer" href="https://www.koreanair.com/kr/en/booking/ticket-information/refund/fees/int" target="_blank">visit this link</a>.

Flight Cancellation with Korean Air

Reklamace

If you wish to make a complaint, you can do so via email customersvc@koreanair.com or directly with the office where you purchased your tickets. However, you must do so within 30 days of the expiration date of the ticket, and of course, it is better to make the claim in person. If you choose a proxy for yourself, they will need your power of attorney in addition to the necessary documents.

Complaints to Korean Air

Hotel zdarma

Korean Air offers free accommodation during long-haul connections. This includes accommodation in a four-star or five-star hotel with breakfast and a transfer to and from the airport. The condition is that you fly only with this airline for your entire journey (i.e. until your final destination). For Economy Class passengers, accommodation is provided in one direction only on a return ticket, while Business and First class passengers can be accommodated in both directions. In addition, you must use the first available connecting flight of that airline and the transfer time must be a minimum of 12 hours.
If you purchase ticket directly with the carrier, use the email mohnesorg@koreanair.com to book your hotel room.

Free hotel during transfer

Prohlídka města zdarma

You can visit the following 5 tours that Korean Air is offering free of charge for its clients: you can see the Incheon Temple, Yonggungsa Temple, Highlight of Seoul, take the Songdo City Tour or the Incheon City Tour. Tours last between 1-5 hours and are arranged by the Korea Tourism Board.