Kontakt

You can contact the company by calling 81 82 150 150 from Mexico and +1 866 359 8482 from the US. You will also find the airline on WhatsApp at 5255 4357 8482. For lost luggage, contact VivaAerobus at asistenciaequipajes@vivaaerobus.com. You can also leave them a <a rel="noopener" href="http://soporte.vivaaerobus.com/es-LA/support/tickets/new" target="_blank">message</a>.
On the company's website, you can find a <a rel="noopener" href="http://soporte.vivaaerobus.com/es-LA/support/home" target="_blank">Frequently Asked Questions and Answers section</a>, but it is in Spanish.
You can follow the company on <a rel="noopener" href="https://twitter.com/vivaaerobus" target="_blank">Twitter</a>, <a rel="noopener" href="https://www.instagram.com/vivaaerobus/" target="_blank">Instagram</a> and <a rel="noopener" href="https://www.facebook.com/VivaAerobus/" target="_blank">Facebook</a>.

Contact VivaAerobus

Aerolinka

O aerolince

VivaAerobus (officialy Aeroenlaces Nacionales, S.A. de C.V.) is a Mexican low-cost airline. It was founded in 2006 and it carried 64.5 million passengers by 2020. In 2020, the airline established a subsidiary, Viva Cargo, which specializes in air cargo.
The airline provides flights to the USA (New York, Chicago and other cities), and can also take you to Cuba or Colombia. In addition to international flights, they also provide intra-country services (Mexico City, Cancun or Tijuana).
The VivaAerobus fleet consists of 49 active Airbus aircraft.

About VivaAerobus

Letenky

You can buy tickets with VivaAerobus directly on the official website of the airline or in our <a rel="noopener" href="/cheap-tickets" target="_blank">cheap ticket finder</a>.
<h3>Cheapest tickets</h3>
Buy your tickets well in advance. You can often get the cheapest ones midweek (Tuesday, Wednesday or Thursday).

Airline tickets with VivaAerobus

Odbavení (Check-in)

<h3>Online check-in</h3>
The easiest way to check in is via this <a rel="noopener" href="https://web.vivaaerobus.com/en/my-flight" target="_blank">link</a> or via the My booking section on the <a rel="noopener" href="https://www.vivaaerobus.com/en-us/" target="_blank">homepage</a>. In addition, online check-in is possible on your phone via the Viva Aerobus app (<a rel="noopener" href="https://apps.apple.com/us/app/viva-aerobus/id1185620483" target="_blank">iOS</a> and <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.navitaire.nps.VB&amp;hl=en&amp;gl=US" target="_blank">Android</a>). You will need the booking code and your surname to do this. Check-in opens 24 hours and closes 2 hours before departure. You can modify your reservation at any time and VivaAerobus offers this service free of charge.
<h3>Airport check-in</h3>
At the airport, you can check in at kiosks or counters. For international flights, check-in is open 3 hours to 45 minutes before departure, while for domestic flights it opens 2 hours and closes 45 minutes before departure.

Check-in with VivaAerobus

Zavazadla

<h3>Carry-on luggage</h3>
Carry-on baggage is included in the price of <a rel="noopener" href="https://www.vivaaerobus.com/en-us/info/fares-and-combos" target="_blank">Light, Extra and Smart classes</a>. It can weigh up to 15 kg (33 lb) for Smart Class and 10 kg (22 lb) for other classes. It must not exceed 56 x 40 x 25 cm (22 x 15.7 x 9.8 in). In addition to this, all classes also include the option of bringing one small personal bag (laptop, handbag, backpack), which must not exceed 45 x 35 x 20 cm (17.7 x13.8 x 7.9 in).
<h3>Checked baggage</h3>
For Extra and Smart Class, you get your first checked bag included in the ticket price. It can weigh up to 15 kg (33 lb) for Extra Class and up to 25 kg (55 lb) for Smart Class. Keep an eye on the circumference of your suitcase - including the handle and wheels, it should not exceed 158 cm (62.2 in).
Musical instruments and sports equipment will be transported as checked baggage. It must not exceed 32 kg (70.5 lb) and 320 cm (126 inches) in circumference.
For security reasons, VivaAerobus does not allow the carriage of certain items. Please check the list <a rel="noopener" href="https://www.vivaaerobus.com/en-us/add-ons/restricted-items" target="_blank">here</a> before departure.

Luggage with VivaAerobus

Služby během letu

On board the planes, you can choose from <a rel="noopener" href="https://content.vivaaerobus.com/Upload-VB/flight/Menu-digital.pdf" target="_blank">snacks for purchase</a>. To pass the time, Viva Play lets you watch a movie or a TV show, listen to music, read a book or play games. Six days before departure, you will receive an email with instructions and a code to activate the service on your device.