Reklamace

If there are any complications with your flight, please contact the airline using this <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/help/questions/opinion/complaint" target="_blank">complaint form.</a> We recommend that you deal with urgent cases by phone, via the free 24-hour hotline 800 722 143.

Complaints with Aeroflot Russian Airlines

Aeroflot 

O aerolince

Aeroflot Russian Airlines is the largest airline in Russia and one of the oldest in the world. Their main base is located near Moscow at Sheremetyevo Airport. Aeroflot Russian Airlines was founded in 1923 and more than half stake is owned by the Russian Federation.
The company owns one of the most modern and fastest growing fleets in Europe. The airline has more than 200 aircraft (212 aircraft in total on 1st June 2021) and operates flights on Boeing 777-300ER, Boeing 737-800, Airbus A350-900, Airbus A330-200/Airbus A330-300, Airbus A321, Airbus A320 and Sukhoi Superjet 100 aircraft.

About Aeroflot Russian Airlines

Letenky

You can buy tickets on the airline's website, or use our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest ticket finder</a>.
Aeroflot Russian Airlines operates flights to more than 120 destinations across all continents. You can visit exotic Havana, Phuket, Ho Chi Minh City or take a trip around Europe. This airline offer flights to Barcelona, Dublin, Riga or Sofia.
<h3>Cheapest flights</h3>
The cheapest tickets can be purchased approximately 1 to 3 months before your scheduled departure, or in various promotions.

Flights with Aeroflot Russian Airlines

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in is available free of charge as early as 24 hours before departure and no later than 45 minutes before departure. You can check-in via airline's website. You must print your flight ticket or download it and show via mobile app at the airport checkpoint. The advantage of the app is that you always have all your travel documents with you. For <a rel="noopener noreferrer" href="https://apps.apple.com/app/aeroflot/id580243869" target="_blank">Apple devices download here</a>, Android users can find the app <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=ru.aeroflot&amp;referrer=utm_source%3Dmain_aeroflot%26utm_medium%3Daeroflot.ru%26utm_campaign%3Dpage_mobile_app" target="_blank">under this link.</a>
<h3>Airport Check-in</h3>
You can also choose from two ways to check in at the airport. If you prefer to check in in person, please go to the check-in counter to check in no earlier than two hours before departure and no later than 45 minutes before departure. Special rules apply for some flights and you can <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/information/airport/checkin/airport_checkin/counter" target="_blank">learn about exceptions here</a>.
Another option is a self-service kiosks at the airport, where you can check in 24 hours before your scheduled departure and no later than 45 minutes before your scheduled departure. There may be exceptions for some flights, which you can find out about <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/information/airport/checkin/airport_checkin/kiosk" target="_blank">here. </a> When checking in at the self-service kiosk, you can select your seats on board and print your boarding pass yourself.
The boarding gate closes 20 minutes before departure time.

Aeroflot Russian Airlines check-in

Zavazadla

<h3>Carry-on baggage</h3>
The maximum dimensions of one carry-on bag on all fares are 55 x 40 x 25 cm (21,7 x 15,7 x 9,8 in)
<ul>
<li>Economy Class and Comfort Class - one piece of luggage up to 10 kg (22 lb)</li>
<li>Business Class - one piece of luggage up to 15 kg (33 lb)</li>
</ul>
Backpack can be taken on board above the limit, a kidney bag or handbag weighing no more than 5 kg with total dimensions not exceeding 80 cm, a bouquet of flowers, baby food for in-flight consumption, a suit in a garment bag and a folding stroller with maximum dimensions 42 x 50 x 20 cm (16,5 x 19,7 x 7,9 in)
<h3>Luggage allowance</h3>
Limits for checked baggage vary by class of travel, bonus program membership and destination. For detailed information, please <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/information/preparation/luggage" target="_blank">visit this link</a>. If you are not a member of the frequent flyer program, or are not flying to a destination covered by one of the exceptions, the following rules generally apply:
<ul>
<li>Business Flex and Classic - 2 bags up to 32 kg per piece</li>
<li>Business Base - 1 bag up to 32 kg</li>
<li>Comfort Flex and Classic - 2 bags up to 23 kg per piece</li>
<li>Comfort Base - 1 bag up to 23 kg</li>
<li>Economy Flex - 2 bags up to 23 kg per piece</li>
<li>Economy Classic, Saver and Promo - 1 bag up to 23 kg</li>
<li>Economy Lite and Promo Lite - no free checked baggage allowance</li>
</ul>

Luggage with Aeroflot Russian Airlines

Cestovní třídy

With Aeroflot Russian Airlines you can travel in three flight classes, which differ in price and service.
<h3>Economy Class</h3>
Economy Class is the cheapest class, it includes comfortable seats with an on-board entertainment system, a gift package with activities for children, a range of on-board refreshments from <a rel="noopener noreferrer" href="https://www.aeroflot.ru/media/aflfiles/meals/econom_en.pdf?00" target="_blank">Economy menu</a> and on flights over 6 hours you get a blanket + toiletries pack. For complete information on traveling Economy Class <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/information/class/economy" target="_blank">click here.</a>
<h3>Comfort Class</h3>
Comfort Class is a compromise between price vs. performance. Comfort Class passengers can take advantage of SkyPriority services and check-in at special counters without a long wait, enjoy comfortable seats and more legroom on board, personal entertainment system and a choice of refreshments from the <a rel="noopener noreferrer" href="https://www.aeroflot.ru/media/aflfiles/meals/comfort_en.pdf?00" target="_blank">Comfort Class menu</a>. On longer flights, you can ask cabin crew for a blanket + pillow and receive a toiletries pack. For complete information on Comfort Class travel <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/information/class/comfort" target="_blank">click here.</a>
<h3>Business Class</h3>
Business Class is the best in travel comfort. You can enjoy priority check-in without waiting, priority handling of your requests at check-in counters and ticket counters, or priority boarding. You will wait for your flight in the VIP lounge, you'll enjoy all the on-board perks as slippers, blankets, hygiene packs, seat that reclines into a bed and more. You can choose from a special selection of snacks and alcoholic and non-alcoholic drinks on the <a rel="noopener noreferrer" href="https://www.aeroflot.ru/media/aflfiles/meals/busines_long_en.pdf" target="_blank">Business Class menu</a>. For more information on Business Class travel, <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/information/class/business" target="_blank">read here.</a>

Travel classes with Aeroflot Russian Airlines

Věrnostní program

Aeroflot Russian Airlines offers the Aeroflot Bonus loyalty programme for frequent flyers. For tickets, services and merchandise purchased you earn miles that can be redeemed for special services at the airport and on board, or donated to charity. You can find detailed information about the program on <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/afl_bonus/about_program" target="_blank">this link</a>, where you can also complete your registration.
According to the miles earned, you can be enrolled in the Elite Club program and use some additional benefits. The Elite Club has three levels - silver, gold and platinum, based on how many miles you earn per calendar year. You can see a complete list of benefits <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/afl_bonus/rules_club" target="_blank">here. </a>

Aeroflot Russian Airlines frequent flyer programme

Tipy jak ušetřit

Besides waiting for discount price, you can also save money with the <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/online_services/purchase/48_hours_reserve" target="_blank">"Secure the Ticket Price for 48 Hours"</a> service offered by the airline. What does this option entail and what do you get? For a booking fee of 10 GBP (14 USD), the price of the selected ticket will be frozen for 48 hours, giving you plenty of time to make your purchase. This service is great if you're expecting a payday in the next few days and you are worried that tickets will be more expensive later, or if you're organising a vacation for a large number of people from whom you haven't received money yet.

Tips to save money with Aeroflot Russian Airlines

Cestování s dětmi

There are rules for the transportation of child passengers, which you should familiarise yourself with before departure. The child and their companion must be travelling in the same class.
<h3>Traveling with children under 5</h3>
Only children under 2 years old can be carried on your lap. If you are travelling with a newborn under 7 days of age, it is recommended that you present a certificate from a doctor, who will approve the flight. Children aged 0 to 5 years can only travel with their parents or an adult in charge of the child.
You can also carry your own baby food for infants.
<h3>Traveling with children over 5 years old</h3>
Children aged 5 to 12 years old can travel either accompanied by an adult or supervised by airline staff. After the age of 12, children can travel without adult accompaniment or assistance from airline staff.
Special children's meals and an activity pack are available on board the aircraft to make the flight more enjoyable. You can <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/information/special/kids" target="_blank">read more about travelling with children here.</a>

Travelling with children with Aeroflot Russian Airlines

Jídlo na palubě

Depending on the destination and flight duration, passengers are offered a large meal or a small snack and hot or cold drinks on board. Exceptions apply on flights to/from Voronezh, Nizhny Novgorod, Yaroslavl and on the Sochi-Simferopol-Sochi route, where passengers are only offered sparkling water and still water. Beer is available on selected flights longer than 6 hours.
Full information on onboard catering and menus can be viewed <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/information/onboard/dining" target="_blank">here.</a>

Food on board with Aeroflot Russian Airlines

Služby během letu

Aeroflot Russian Airlines' fleet is equipped with multimedia screens. These provide great entertainment for passengers, which is especially appreciated by parents flying with children or passengers on longer flights. You can pass the time watching movies, listening to music or playing video games. Check out <a rel="noopener noreferrer" href="https://www.aeroflot.ru/ru-en/information/onboard/entertainment" target="_blank">this handy overview</a> to see the specifications of the devices and their complete movie library.

In-flight services with Aeroflot Russian Airlines

Změna letenky

Ticket changes can be made for flights in all classes of travel for a fee. If you have purchased a FLEX package, you will have this service free of charge. <a rel="noopener noreferrer" href="You can cancel your tickets for free if you have purchased a FLEX package in your class of travel. Click here for a complete list." target="_blank">Here</a> you can find a complete list of travel classes, for which ticket changes are free of charge or not.

Ticket changes with Aeroflot Russian Airlines

Storno letenky

You can cancel your tickets free of charge if you have purchased a FLEX package in travel class. <a rel="noopener noreferrer" href="See here." target="_blank">See here</a> for a full list.
You can also cancel tickets for a fee only if they are in the higher travel classes (Economy Class - Classic, Comfort Class - Classic and Business Class - Classic). Cancellations are usually subject to an administration fee of 5% of the ticket price. If you purchase non-cancellable tickets, you cannot claim a refund for the unused flight. For more information on the terms and conditions, <a rel="noopener noreferrer" href="https://www.aeroflot.ru/xx-en/online_services/purchase/rules_online" target="_blank">read here</a>.

Flight cancellation with Aeroflot Russian Airlines

Víte, že?

The company takes pride with their very large and modern fleet. The average age of an aircraft is only 5.9 years!

Did you know?

Kontakt

Free 24-hour hotline 800 722 143.
US phone number +1 (866) 879-7647