Kontakt

If you need to get in touch with Eurowings, there are two best options.
If your enquiry is not urgent, you can use the contact form, which you can <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1226&a=6695" target="_blank">find on the company's website</a>.
For a faster connection, choose telephone communication. The call centre can be reached every day from 8 am to 10 pm by calling +49 (0) 221 599 882 02.

Contact Eurowings

 Letecká společnost Eurowings 

O aerolince

Eurowings is a low-cost airline that was founded in 1993 in Dusseldorf, Germany. It has bases at several other German airports: in Berlin, Cologne, Hamburg, Hannover, Stuttgart, Salzburg, Munich and also in Vienna, Austria. They operate an extensive network of flights across Europe, but you can also get to America and Asia. Eurowings currently flies to 50 countries, serving over 200 destinations. A few years ago it merged with another German airline, Gemanwings. Currently, Eurowings is part of the German airline Lufthansa.
This airline uses mainly Airbus aircraft on its routes. They focus on the A319, A320 and A330.

About Eurowings

Letenky

You can buy tickets directly on the airline's website or via our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest flight tickets finder. </a>
As you've already learned, the airline has an extensive network of destinations in Europe, but also flies overseas. They operate several destinations in North America and the Caribbean. You can also fly to the Middle East, Morocco, Tunisia, Turkey or Thailand, for example.
<h3>Cheapest tickets</h3>
The ideal time to buy would be about 2 months before departure.

Flights with Eurowings

Odbavení (Check-in)

You can choose the check-in method you prefer, but be aware that if you check in at the airport, you will have to pay a fee. So we definitely recommend online check-in.
<h3>Online check-in</h3>
Check-in online is always free. It is available from 72 hours prior to departure and you can check in either <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1226&a=6695" target="_blank">via the website here</a> or on your mobile device (app can be downloaded from the <a rel="noopener noreferrer" href="https://apps.apple.com/us/app/eurowings/id1063273316" target="_blank">App Store</a>, or Google Play for <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.germanwings.android&amp;hl=en&amp;gl=US" target="_blank">Android</a>). You can either print your ticket at home and bring it with you to the airport, print it at the airport self-service kiosk, or download it to your phone as a barcode (if you check in via the app, you can already find your ticket in the app).
<h3>Airport check-in</h3>
It usually starts 2 hours before departure and ends about 30 minutes before departure. There is a fee for airport check-in!

Check-in with Eurowings

Zavazadla

Eurowings has established the following rules for the carriage of baggage:
<h3>Carry-on baggage</h3>
Each passenger is allowed to take on board one piece of baggage (55 x 40 x 23 cm / 21,7 x 15,7 x 9 inches) with maximum weight of 8 kg (17,6 pounds) free of charge.
<h3>Free baggage</h3>
In the cheapest Basic fare, there is no checked baggage included. You may have 1 piece of luggage up to 23 kg (50,7 lb) in the Smart fare and 2 pieces of luggage up to 32 kg (70,5 lb) per piece in the BIZZ fare. If you need to add checked baggage, be sure to do it online, the price of 1 piece of baggage (23 kg) via the company's website starts at EUR 15 / USD 16 / GBP 13, at the airport you would pay EUR 40 / USD 43 / GBP 34 for the same thing.

Luggage with Eurowings

Cestovní třídy

When buying a ticket with Eurowings, you can choose from 3 different fares according to your needs and requirements.
Basic - In this fare you really only have the ticket and the  hand baggage included, other things can be purchased if necessary (snacks EUR 6, checked baggage EUR 15,...).
Smart - A much more generous fare, which includes 1 checked bag up to 23 kg (50,7 lb), seat selection, a second small carry-on bag in addition to your regular one. You collect points for the frequent flyer program and you can change your booking for free.
Bizz Class - 2 checked bags up to 32 kg (70,5 lb) per piece, access to airport lounges, more space and comfort on the plane, in-flight refreshments, 2nd carry-on bag free of charge, free changes and cancellations, priority check-in and boarding.

Travel Classes on Eurowings

Věrnostní program

Because Eurowings is part of Lufthansa, they also have a joint frequent flyer program Miles &amp; More. The loyalty programme is baed on receiving a certain number of points for your booking, which you can then redeem either to buy another ticket, to buy a higher fare or to pay extra for certain products.
Another way to earn and spend points is with Miles &amp; More partners such as accommodation, car rental companies, retailers, etc. For more information on how the program works, visit the program's website. If you upgrade as a frequent flyer, there are many other benefits such as airport lounge access, priority check-in and a higher baggage allowance.

Eurowings Frequent Flyer Programme

Tipy jak ušetřit

Check in online!
Make sure to buy your tickets at least 1-2 months in advance. A few weeks before departure, the price tends to increase.
Pack your hand luggage and travel low-cost. On the Basic fare, you really only get the essentials, i.e. your ticket and hand luggage included. And what more can you ask for when you want to save money.
Collect frequent flyer points. If you're a frequent flyer, you're sure to save money with the program.

Tips on how to save with Eurowings

Cestování s dětmi

Like most airlines, Eurowings divides child passengers into Infants 0-24 months and children 2-11 years.
Infant - There is a fixed fee for the youngest passengers if they travel on your lap: EUR 25 / USD 27 / GBP 21 on short and medium flights and EUR 75 / USD 81 / GBP 64 on long flights. If you want your own seat for your baby, you must bring a car seat. The baggage rules are the same as for adults, plus you are allowed to take a pushchair and car seat for your child free of charge.
Children - If you travel with children aged 2 to 11, you will pay 80% of the adult ticket price. Baggage policies are the same for this age group as for adults.

Travelling with Children on Eurowings

Jídlo na palubě

Food on board Eurowings is always charged when travelling in Basic or Smart Class. In this case, you have the option to buy your food on board. In the Wings bistro you will be offered light snacks or a full menu. Payment can be made by credit card only or contactless with Apple Pay or Google Pay, cash is not accepted. If you've purchased a Bizz fare, your meal is included in the ticket price and can be pre-selected online.

Food On Board Eurowings

Služby během letu

For most fares, food is charged on Eurowings flights.
Seat selection is for free if you check in yourself online in advance.
You can use the entertainment system for a fee (approx. EUR 3 / USD 3.3 / GBP 2.5), which is either available on the screens in the seat in front of you or in the airline's app on your smartphone.
You can also pay for an internet data pack to shorten your flight by working, for example.

In-flight Services on Eurowings

Změna letenky

Changes can be made until the end of the online check-in. On the Basic fare, reservations cannot be changed. On Smart and Bizz fares you can make unlimited changes, but you will always pay for a new ticket if it is more expensive than your original ticket.

Change of Ticket with Eurowings

Storno letenky

The rules for cancelling tickets are similar to those for rebooking. On a Basic fare, you cannot cancel. If you don't use the flight, it will simply be forfeited. On Smart fare you can cancel your ticket for a fee. On Bizz you can cancel it at any time free of charge.

Ticket Cancellation with Eurowings

Reklamace

In case there is a problem during your flight that causes a multiple hour delay or if your flight is cancelled altogether, you may be entitled to compensation. You can find out if this is the case by <a rel="noopener noreferrer" href=" https://affiliateport.scaletrk.com/click?o=1226&a=6695" target="_blank">filling in your flight number and the departure date of your flight</a>.
If your flight has been cancelled, you can request a refund of the total amount of the ticket in your booking.
If you have any other problem, please use the airline contact information at the end of this article.

Complaints with Eurowings

Víte, že?

Did you know that Eurowings own 3 Airbus A320-200s with a different logo than their own? One has the Europa-park theme park logo, another bears the Hertz logo and the third is black and yellow in honour of Borussia Dortmund football club. So if you're a fan, maybe you'll be lucky enough to fly on this plane.
Eurowings have many bases, some of the less expected ones might include Pristina in Kosovo or Palma, the capital of the island of Mallorca.