Kontakt

The company can be contacted from abroad on +55 11 5504 4410 and from Brazil on 0300 115 2121 from Monday to Saturday from 6 am to 10 pm local time. You will be charged for an international call. To make a complaint, contact the company using <a rel="noopener" href="https://www.voegol.com.br/atendimento/reclamacoes" target="_blank">this form</a>.
You can follow Gol Transportes Aéreos on <a rel="noopener" href="https://www.facebook.com/voegol?ref=fbb_success" target="_blank">Facebook</a>, <a rel="noopener" href="https://www.instagram.com/voegoloficial/?hl=cs" target="_blank">Instagram</a> or <a rel="noopener" href="https://twitter.com/voegoloficial" target="_blank">Twitter</a>.

Contact GOL

Aerolinka

O aerolince

Gol Transportes Aéreos (Gol Linhas Aéreos and GOL Linhas Aéreas Inteligentes) is a Brazilian low-cost airline. Founded in 2001, it is now the third largest airline in Brazil. The company provides not only domestic but also international flights to almost all over the world - the USA, South America (Ecuador, Chile), the Caribbean, but also Europe (Berlin, Hamburg, Paris) and the United Arab Emirates.
The company's fleet consists of 123 Boeing aircraft: the B737-800, B737-700 and B737 MAX.

About GOL Linhas Aéreas Inteligentes

Letenky

You can purchase tickets directly from the airline's website or via our <a rel="noopener" href="/cheap-tickets" target="_blank">cheapest fare finder</a>.
From Hamburg, Paris, Munich, Zurich and Berlin you can fly to the USA, South America, the Caribbean or the United Arab Emirates. 
<h3>Cheapest flights</h3>
You'll get the best price if you book well in advance, at least 1 to 3 months before departure.

Airline tickets with GOL

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in can be done directly on the <a rel="noopener" href="https://b2c.voegol.com.br/check-in/" target="_blank">company's website</a> or in their mobile app GOL (available for <a rel="noopener" href="https://apps.apple.com/br/app/gol-check-in-status-do-voo/id337961662" target="_blank">iOS</a> and <a rel="noopener" href="https://play.google.com/store/apps/details?id=br.com.edeploy.gol.checkin.activities&amp;hl=pt_BR" target="_blank">Android</a>). You can check in using your booking code, CPF number (Cadastro de Pessoas Físicas, the number of the individual) or your Smiley Club membership number. You will also need the name of the airport you are departing from.
Online check-in opens as early as 48 hours before departure and closes 1 hour before departure. For flights to the US, it opens 24 hours before departure.
On the company's website, you can find a detailed <a rel="noopener" href="https://www.voegol.com.br/informacoes/como-fazer-check-in" target="_blank">guide</a> on how to check-in online.
<h3>Airport check-in</h3>
At the airport, you can check in at the kiosk or at the counter. Arrive well in advance, check-in opens 3 hours and closes 1 hour before departure.

Check-in with GOL

Zavazadla

<h3>Carry-on baggage</h3>
All GOL passengers may take one piece of hand luggage and one free personal item (handbag, laptop, tablet, duty free bag) on board. The dimensions of the hand luggage must not exceed 55 x 35 x 25 cm (21.7 x 13.8 x 9.8 inches).
<h3>Checked luggage</h3>
Each checked bag must not exceed 23 kg (50.7 lb) and dimensions 80 x 50 x 28 cm (31.5 x 19.7 x 11 inches). GOL will check 2 bags free of charge if you fly Premium Economy and MAX Class. For Plus, Light and Promo Class you must be a member of the <a rel="noopener" href="https://www.voegol.com.br/informacoes/programa-de-fidelidade-smiles" target="_blank">Smile Club</a> and travel in Prata, Ouro or Diamante to get at least one checked <a rel="noopener" href="https://www.voegol.com.br/informacoes/bagagem" target="_blank">free bag</a>.
Travelers with a child under the age of 2 can carry a stroller and a car seat for free. Oversized sports equipment must be declared by the company prior to departure and properly packed.

Luggage with GOL

Služby během letu

Before the flight itself, you can choose from a <a rel="noopener" href="https://www.voegol.com.br/servicos-gol/servico-de-bordo/compra-antecipada-de-refeicao-a-bordo" target="_blank">discounted menu</a>. Pre-sale is only available for domestic flights longer than 1 hour and 15 minutes. You will be offered complimentary food and beverages on board by RIO&amp;SAMPA service. Passengers can request a gluten-free meal after purchasing their ticket by calling 0800 704 0465 up to 48 hours before departure.
On board the aircraft you can connect to the GOL Online service. You can get free TV channels Globo news, Multishow, GNT and more. You can also listen to music, podcasts or watch movies from a wide international selection.