Kontakt

<p>Norwegian can be contacted via their call centre (in English) on <strong>+44 (0)330 828 0854</strong> (8:00 - 20:00). Alternatively, you can contact the airline's Chatbot, which is available on the <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/help-contact/" target="_blank">internet site</a> (click on the icon in the bottom right corner).</p>

Contact Norwegian

Norwegian

O aerolince

<p>Norwegian, full name Norwegian Air Shuttle, is Norwegian's low-cost airline. Its official headquarters are located in Forneb, which is in Norway, but its largest base is at Oslo Airport. The airline was founded in 1993, but started operating as a low-cost airline in 2002. Today, Norwegian connects Scandinavia to the rest of Europe with its flights.</p>
<p>The company's fleet includes Boeing 737-800s and 18 Boeing 737 MAX 8s, all of which feature an inspirational figure from Scandinavia on the rear.</p>

About Norwegian

Letenky

<p>You can purchase your tickets directly from <a rel="noopener noreferrer" href="https://www.norwegian.com/en/" target="_blank">Norwegian's website</a>. You can also use <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">our cheap flight search engine</a>, which compares offers from more than 500 airlines. The airline connects Nordic capitals with the rest of Europe's cities and several non-European destinations (such as Tel Aviv). From its main base in Oslo, it can fly up to a 79 destinations.</p>
<p>The average price of a return ticket between Prague and Oslo ranges from EUR 97.11 (GBP 82.96 or USD 115.34) to EUR 116.55 (GBP 99.56 or USD 138.41).</p>
<ul>
<li><strong>Prague: </strong>Copenhagen, Oslo, Stockholm</li>
<li><strong>Oslo: </strong>Alborg, Faro, Alta, Alicante, Belgrade, Copenhagen, Crete, Dublin, Lisbon, Málaga, Reykjavik, Tel Aviv, ...</li>
<li><strong>Stockholm:</strong> Alesund, Amsterdam, Athens, Barcelona, Budapest, Naples, Oulu, Pristina, Tirana, Warsaw, ...</li>
</ul>
<p>For a complete list of destinations, you can look <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/destinations/StockholmArlanda-Alldestinations?SplitDatesInto=3&amp;CurrencyCode=GBP&amp;IncludeTransit=True" target="_blank">here</a>.</p>
<h3>Cheapest Airline Tickets</h3>
<p>To get the best value for money, make sure to buy your tickets well in advance (2-3 months before your scheduled departure). The airline runs a discount promotions throughout the year, during which you can buy tickets at bargain prices. If you are between 12 and 25 years old, you can use the special promo code "<strong>UNDER26</strong>" to get a discount when buying tickets.</p>

Airline tickets with Norwegian

Odbavení (Check-in)

<h3>Online check-in</h3>
<p>Online check-in is available 24 hours before your scheduled departure. You can check in using the <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/my-travels/#/login" target="_blank">internet site</a> or the <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/check-in-and-boarding/travel-assistant-app/" target="_blank">mobile app</a>. After filling in the required information, your boarding pass will be generated. In both cases, simply present it electronically on your smart mobile device. If you still prefer a printed boarding pass, you can print it at the airport using the check-in kiosk. Another option is <strong>SMS check-in</strong>, which works if you have entered your mobile number into the system when booking. Two hours before departure, you will receive a text message that you can use to check in and present your boarding pass on your phone.</p>
<h3>Airport Check-in</h3>
<p>Checking in at the airport counter is free of charge for all passengers. You can check-in using the check-in kiosks, where you just need to enter your booking reference number, and your boarding pass will be printed. In most cases, check-in desks open 2 hours before your scheduled departure. Closing times vary depending on where you are flying to. For more information, you can look <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/check-in-and-boarding/check-in-deadlines/" target="_blank">here</a>.</p>

Check-in at Norwegian

Zavazadla

<h3>Carry-on baggage</h3>
<p>On each fare, you can carry a small carry-on bag on the board of the aircraft, which will be placed under the seat in front of you. This baggage must not exceed 30x20x38 cm (12x8x15 in) in size. If you have purchased a ticket on a LowFare+ or Flex fare, you are entitled to an additional carry-on bag with a maximum size of 55x23x40 cm (22x9x16 in). The weight of both pieces of luggage must not exceed 10 kg (22 lb) combined. If you have a Flex fare, this limit is increased to 15 kg (33 lb).</p>
<h3>Luggage Allowance</h3>
<p>Luggage allowance cannot exceed 250x79x112 cm (98x31x44 in). The maximum weight limit for checked baggage per passenger is 74 kg (163 lb), with each bag not exceeding 32 kg (70,5 lb). Passengers on the LowFare fare must pay extra for their checked baggage.</p>
<h3>Sports equipment</h3>
<p>Sports equipment such as skis, snowboards, golf or surf equipment can be carried on Norwegian. Limits vary depending on the type of equipment involved. More information <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/baggage/sports-equipment/" target="_blank">can be found here</a>.</p>

Luggage with Norwegian

Cestovní třídy

<p>Norwegian offers single class tickets. The class is divided into three fares depending on the services they include. The more services a fare includes, the more expensive the ticket will be.</p>
<h3>LowFare</h3>
<p>LowFare tickets include only one small carry-on bag, which must fit under the seat in front of you. This baggage must meet the dimensions of 30x20x38 cm (12x8x15 in) and a weight limit of 10 kg (22 lb).</p>
<h3>LowFare+</h3>
<p>Tickets on this fare include a small carry-on bag (30x20x38 cm / 12x8x15 in), a regular carry-on bag (55x23x40 cm / 22x9x16 in) and a checked bag (23 kg / 51 lb). You can book a seat free of charge on this fare.</p>
<h3>Flex</h3>
<p>Fees on this fare include a small carry-on bag (30x20x38 cm / 12x8x15 in), a regular carry-on bag (55x23x40 cm / 22x9x16 in) and two checked-in bags (2x23 kg / 2x51 lb). You can book your seat free of charge and get priority boarding under this fare.</p>
<p>If you want more detailed information about each fare, you can look <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/booking/booking-information/ticket-types/" target="_blank">here</a>.</p>

Travel Classes with Norwegian

Věrnostní program

<p>Norwegian offers its passengers the <strong>Norwegian Reward</strong> loyalty flyer programme. The loyalty programme works on the principle of collecting "Cash Points", which is the airline's digital currency. Cash Points can then be converted into various benefits, such as discounted or free flights.</p>
<p>You can collect these points by buying tickets, but also by buying from the airline's partners (hotels, car or rental...). Membership in this program is free of charge and you can sign up with <a rel="noopener noreferrer" href="https://en.norwegianreward.com/blimedlem" target="_blank">this link</a>. For a list of partners and more detailed information about the loyalty program, please visit <a rel="noopener noreferrer" href="https://en.norwegianreward.com/about-us/how-it-works" target="_blank">this link</a>.</p>

Norwegian Reward

Tipy jak ušetřit

<p>If you want to save money, we recommend buying your tickets well in advance (2-3 months before departure). LowFare tickets are the cheapest. If you plan to fly with Norwegian more often, you can sign up for their free loyalty flyer program.</p>
<p>Norwegian organizes sales during the year, in which you can buy tickets from Prague to Scandinavia. If you are between the ages of 12 and 25, you can use the special promo code "UNDER26" and get a discount when you are buying your tickets.</p>

Tips on how to save with Norwegian

Cestování s dětmi

<h3>Traveling with children under 2 years</h3>
<p>If you are travelling on international flights with a child under 2 years old sitting on your lap during the flight, you will only pay 10% of the adult fare for their ticket. If it is a domestic flight, children below 2 y.o. fly for free. Children under 2 years old are not entitled to their own hand luggage. One piece of checked luggage (maximum weight 5 kg) and a stroller/car seat are free of charge.</p>
<h3>Traveling with children aged 2 - 11 years</h3>
<p>There is a special discount for children of this age (except for long-haul flights). Children in this age range pay 75% of the adult ticket price. This discount cannot be applied if tickets were purchased on a LowFare fare. Children are entitled to baggage allowance according to the terms and conditions of the fare in which the ticket was purchased.</p>
<h3>Traveling with children over 12</h3>
<p>If you have someone between the ages of 12 and 25 traveling with you, you can mention the promo code "UNDER26" when you are purchasing your ticket. This code will give the traveller a discount.</p>
<p>For more information on traveling with children, please visit <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/travelling-with-children/" target="_blank">this link</a>.</p>

Traveling with children

Jídlo na palubě

<p>Small snacks and drinks are available for purchase on board of the aircraft. Hot meals are available for purchase on selected international flights lasting longer than 2.5 hours. Hot meals must be ordered no more than 36 hours prior to scheduled departure. Meals can be ordered at <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/ipr/aftersale/meal#/auth/lookup?returnState=meal.selection" target="_blank">this link</a>.</p>

Food on board at Norwegian

Služby během letu

<p>Snacks and drinks can be purchased on board of the aircraft. Hot meals must be ordered in advance via the website. The company also offers in-flight WiFi access. Basic internet access is for free, but high-speed connection can be purchased. For more information on internet connection you can look<a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/on-board/wifi/" target="_blank"> here</a>. Norwegian also offers its passengers a free <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/travel-info/on-board/in-flight-entertainment/magazine/" target="_blank">online magazine</a> to read.</p>

In-flight services with Norwegian

Změna letenky

<p>If you have accidentally mixed up the letters in your name, the airline will allow you to change up to 3 letters for free. You must contact the airline for these changes. If you have purchased a ticket on LowFare and LowFare+ fares and you wish to change the passenger's name/destination/departure/date, you will pay a fee of EUR 65 (GBP 55 or USD 77) for this change and any difference in ticket price. If you have purchased a Flex fare, you can make these changes with no additional charge.</p>

Change of ticket with Norwegian

Storno letenky

<p>You can only cancel your ticket with Norwegian if you purchased it on a Flex plan. You can also request a cancellation online via <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/ipr/refund#/ticket/lookup?rcategory=CANCELLATION" target="_blank">this link</a>. Tickets purchased under LowFare and LowFare+ fares can be cancelled up to 4 hours after purchase, but after that they are non-refundable.</p>

Cancellation of airline tickets with Norwegian

Reklamace

<p>Complaints can be submitted via the <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/help-contact/expense-claim/" target="_blank">internet form</a>. If you would like to provide feedback to the airline about how you were or were not satisfied with the service provided, you can do that with <a rel="noopener noreferrer" href="https://www.norwegian.com/uk/help-contact/general-requests/" target="_blank">this link</a>.</p>

Complaints with Norwegian

Víte, že?

<p>In 2018, a Norwegian aircraft broke a transatlantic record. It covered the New York - London route in 5 hours and 13 minutes (the average flight takes an hour longer). This record was broken in 2020 by British Airways with a time of 4 hours and 56 minutes.</p>

Did you know that?

Norwegian black friday 

<p>Every year the airline holds a Black Friday sale. During this event, it is possible to <a rel="noopener noreferrer" href="https://www.norwegian.com/" target="_blank">purchase tickets with up to 30% discount on Norwegian's website</a>. During the promotion, it is necessary to enter the discount code before purchasing the ticket.</p>
<p>In previous years, it was possible to buy return tickets from Prague to Oslo for EUR 68 (GBP 58 or USD 81).</p>