Reklamace

<p>To file a complaint or claim, you must fill out the contact <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fcontact%2Femail%2F&sid=volotea" target="_blank">form on the website</a>. Volotea should respond within 1 - 2 business days.</p>

Complaints at Volotea

Aerolinka Volotea

O aerolince

<p>Volotea is a Spanish low-cost airline. It was founded in 2011, which is relatively recently. Volotea was founded by the founders of Vueling (Carlos Muñoz, Lázaro Ros). The first flight took place in April 2012 from Venice and since then the airline has carried more than 30 million passengers.The airline has 17 bases within Europe and its headquarters are located in Barcelona.</p>
<p>The airline's fleet includes 20 Airbus A319 and 15 Airbus A320 aircraft.</p>

About Volotea

Letenky

<p>You can purchase your tickets directly from <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2F&sid=volotea" target="_blank">the carrier's website</a>. Y<span>ou can also use our </span><a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest airfare finder</a>, <span>which compares offers from more than 500 airlines. </span>Volotea connects 96 cities in 15 countries on 354 routes. In total, it has 17 main bases across Spain, France and Italy.</p>
<ul>
<li><strong>Paris</strong>: Corfu, Athens, Rhodes</li>
<li><strong>Venice</strong>: Palermo, Lyon, Marseille, Luxembourg, Santorini, Bilbao </li>
<li><strong>Barcelona:</strong> Nantes, Strasbourg</li>
</ul>
<h3>Cheapest Flights</h3>
<p>You can get the cheapest tickets if your travel date is planned at least 1 month in advance. Volotea organizes sales during the year and in such occasion you can buy your tickets very cheaply. Members of the Megavolotea loyalty programme can get up to EUR 10 (9 GBP/ 11 USD) off the price of their tickets.</p>

Airline tickets with Volotea

Odbavení (Check-in)

<h3>Check-in online</h3>
<p>Online check-in is available 4 days prior to scheduled departure and closes 2.5 hours prior to departure. Online check-in can be done via <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fyour-booking%2Fcheck-in-online%2F&sid=volotea" target="_blank">the airline's website</a>. After filling in the required data, your boarding pass will be generated. Your boarding pass can be downloaded and saved on your smartphone or it can be printed. Then you can present it at the airport.</p>
<p>You can also check in using the mobile app (<a rel="noopener noreferrer" href="https://apps.apple.com/app/apple-store/id635331043" target="_blank">Android</a>, <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.volotea.droid&amp;utm_source=newsletter&amp;utm_campaign=V7Newsletters2019&amp;pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1" target="_blank">iOS</a>). Fill in the required information in the check-in section and then generate your boarding pass. Simply download the boarding pass to your smartphone and present it at the airport. Your tickets can be found in the "Boarding cards" section of the app.</p>
<h3>Check-in at the airport</h3>
<p>You can check-in at the airport for a fee only. If you specify the option to check-in at the airport when booking your tickets, you will be charged a fee of EUR 10 (9 GBP/ 11 USD). You can then simply collect your boarding pass on the day of departure. If you don't book this service in advance, you will be charged with a fee of EUR 30 (25 GBP/ 33 USD) per passenger at the airport when you check in.</p>
<p>The check-in counter opens 2 hours before departure and closes 35 minutes before scheduled departure. These times vary at some airports, for more information you can <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fflights-faq%2Fbefore-flying%2Fcheck-in-and-boarding%2Fwhen-should-i-arrive-at-the-airport--59%2F&sid=volotea" target="_blank">visit here</a>.</p>

Check-in at Volotea

Zavazadla

<h3>Carry-on baggage</h3>
<p>Each passenger is entitled to one carry-on bag with maximum dimensions of 55 x 40 x 20 cm and one small carry-on bag (handbag/small backpack/laptop bag...) with maximum dimensions of 35 x 20 x 20 cm. The weight of both pieces of luggage must not exceed 10 kg. If you don't purchase Priority service, your hand luggage will not travel with you on board (it will be checked in free of charge).</p>
<h3>Checked luggage</h3>
<p>One passenger can be checked in with up to 5 bags. This baggage must not exceed a total weight of 50 kg. The price per checked bag varies depending on the route which you are purchasing the ticket. It's cheapest to purchase this service in advance via the website or mobile app. Checked baggage can be added to your booking up to 2.5 hours before your scheduled departure. For more information about checked baggage, please visit <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fyour-booking%2Fadd-luggage%2F&sid=volotea" target="_blank">this link</a></p>
<h3>Special baggage</h3>
<p>You can also check in sports equipment (surf, bike, golf equipment...) or musical instruments. This luggage must not exceed 32 kg in weight.</p>

Luggage at Volotea

Cestovní třídy

<p>Volotea offers tickets in economy class only. You have a choice of four price packages/fares, depending on which services are included. The more expensive the package is the more services it includes. All price packages include one carry-on bag and one small carry-on bag.</p>
<h3>Combo Basic</h3>
<ul>
<li>Includes a free seat selection within the standard seats.</li>
<li>Includes Flex</li>
</ul>
<h3>Combo Go</h3>
<ul>
<li>Includes priority boarding and a carry-on bag guarantee on board.</li>
<li>Free choice of premium XL seats.</li>
<li>Includes Flex.</li>
</ul>
<h3>Combo XL</h3>
<ul>
<li>One checked bag</li>
<li>Free choice of premium XL seats</li>
<li>Includes Flex</li>
<li>Includes priority boarding and carry-on baggage guarantee.</li>
<li>Snacks on board</li>
</ul>
<h3>Flex</h3>
<p>Flex comes in handy if you expect any changes to your tickets. With this service, you can make unlimited changes to your booking up to 4 hours before departure with no charge. If you decide to cancel your flight, the amount will be credited to your Volotea profile as a flight credit.</p>

Travel classes at Volotea

Věrnostní program

<p>Volotea offers a membership <span style="background-color: rgba(0, 0, 0, 0.0392157);">to their passengers</span>in the <strong>Megavolotea</strong> loyalty/discount program. In order to become a member, you must pay an annual fee of EUR 49.99 which is approximately GBP 42.09 (US dollar 58.07). As part of your membership, you are guaranteed with discounts up to EUR 10 (9 GBP/ 11 USD) off your airfare and up to 25% on seat reservations and up to 15% on checked baggage and many other benefits. If you want to see more information you can find them below.</p>

Volotea loyalty programme

Tipy jak ušetřit

<p>If you want to save your money, you should buy your tickets in advance. Volotea organises discount events several times a year. In such occasion you can buy one-way tickets for around €5 (4 GBP/ 6 USD) to €9 (8 GBP/ 10 USD). You can also save money with a Megavolotea loyalty membership.</p>

Tips to save with Volotea

Cestování s dětmi

<h3>Travel with children under 2 years</h3>
<p>Volotea offers a special price <span style="background-color: rgba(0, 0, 0, 0.0392157);">of EUR 25 (21 GBP/ 27 USD) for a one-way flight for </span>children who are under 2 years old. Children must be between the ages of 7 days to 13 months for the price to be valid. For safety reasons 7 days is the minimum age for traveling. You can bring a bottle of baby milk or juice on board. You are also entitled to 2 pieces of free baby equipment (stroller, car seat) which must be checked in at the check-in counter. Young children are expected to travel on their mother's/father's lap.</p>
<h3>Traveling with children</h3>
<p>If it's your child's first time flying and you notify the airline, a First Flight Certificate will be issued to your child. If you want to keep your children entertained during the flight, Volotea offers access to an entertainment system for a fee of EUR 1.99 (1.67 GBP/ 2.17 USD). You must have your own smart device (mobile/tablet/laptop) to use it. The entertainment system includes stories, games, music, series or destination guides. Children over the age of 2 don't receive any special discounts on tickets.</p>
<h3>Unaccompanied Children</h3>
<p>Children aged 12 and over can travel on Volotea flights unaccompanied by an adult. If the flight starts in Italy or Croatia, the age limit is higher, at 14 years. Volotea doesn't offer an unaccompanied child service. If a child does not meet the age limit, he/she must always be accompanied by a person over 18 years of age.</p>

Travelling with children at Volotea

Jídlo na palubě

<p>Food can be ordered in advance on the website or purchased directly on board of the aircraft. Sandwiches, desserts, small snacks, hot, cold and alcoholic beverages are available for sale. The full menu can be viewed at <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fmedia%2F2443%2Fvolotea-menu-display-2021-web.pdf&sid=volotea" target="_blank">this link</a>.</p>

Food on board at Volotea

Služby během letu

<p>During the flight, you can buy refreshments on board (they can also be ordered via the web in advance). For a fee of EUR 1.99 (1.67 GBP/ 2.17 USD), you can order access to the on-board entertainment system at the time of booking. This can be accessed via your smart device (mobile phone, tablet, laptop). This system is currently available on some aircrafts only.</p>

In-flight services with Volotea

Změna letenky

<p>If you pay extra for Flex when you book, you can make unlimited changes to your booking up to 4 hours before departure. If you don't pay for the service, changes can be made up to 7 days before your scheduled departure. These changes are then subject to a fee of EUR 50 (42 GBP / 55 USD) per passenger per one-way flight. Name changes are subject to a fee of EUR 40 (34 GBP / 44 USD).</p>

Change of ticket with Volotea

Storno letenky

<p>If you have purchased Flex, you can cancel your tickets with no charge. The amount will be refunded to your Volotea account as a credit. Otherwise, you cannot cancel your ticket and must forfeit it.</p>

Cancellation of airline tickets with Volotea

Víte, že?

<p>The airline's name <strong>Volotea</strong> comes from the Spanish verb "revolotear", which translates as "to fly".</p>

Interesting facts about Volotea

Kontakt

<p>The airline can be contacted using the telephone number (in English) <strong>+ 34 931 22 07 17</strong>. Another option is to fill out the <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fcontact%2Femail%2F&sid=volotea" target="_blank">contact form on the website</a> or chat with the web Chatbot. The airline can also be contacted via <a rel="noopener noreferrer" href="https://www.facebook.com/Volotea" target="_blank">the official Facebook profile</a>.</p>

Contact Volotea

Volotea black friday

<p>Volotea holds an annual Black Friday sale, during which you can buy tickets at special prices. During this sale you can buy one-way tickets within Europe for as little as €5 (4 GBP, 6 USD). These prices are also valid for non-members of the loyalty programme.</p>

Megavolotea

<p>Megavolotea is a loyalty flyer programme of Volotea airline. Membership is charged at an annual fee of EUR 49.99 which is approximately GBP 42,08 (US dollar 58,08). As part of your membership, you are also guaranteed with discounts up to EUR 10 (9 GBP, 11 USD) off your airfare and up to 25% on seat reservations and up to 15% on checked baggage and with many other benefits. For a complete list of benefits, please visit <a rel="noopener noreferrer" href="https://www.kqzyfj.com/click-100143098-13995505?url=https%3A%2F%2Fwww.volotea.com%2Fen%2Fmegavolotea%2F&sid=volotea" target="_blank">this link</a>.</p>
<p>After your first year of membership, you will be moved to the second level of Megavolotea Plus membership, which is eligible for higher discounts and other benefits.</p>