Reklamace

All complaints can be submitted via a specific form on the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1239&a=6695" target="_blank">Lufthansa website</a>. You should normally receive a reply within 14 days.

Lufthansa and Complaints

Aerolinka

O aerolince

Lufthansa airline has a reputation as a reliable German airline that provides quality service to a diverse range of customers. This German airline was founded in 1926. In 1953, Lufthansa relaunched and became the largest German airline and one of the largest airline corporations in the world. 
Lufthansa together with subsidiaries in Lufthansa Group carried more than 100 million passengers in 2011. Lufthansa is based in Cologne. Main operating airport bases are in Frankfurt, Munich and Düsseldorf. Lufthansa is a founding member of the Star Alliance, the largest contemporary airline alliance. According to Skytrax, Lufthansa is a five-star airline since 2017.
Lufthansa has up to 275 aircraft - Avro, Airbus, ATR, Boeing and Bombardier. Lufthansa has 274 routes to 104 countries. Almost all the aircraft in the Lufthansa fleet are named as German cities and municipalities.

About Lufthansa

Letenky

You can purchase tickets directly from <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1239&a=6695" target="_blank">the carrier's website</a>. Alternatively, you can use our <a rel="noopener noreferrer" href="/levne-letenky " target="_blank">cheapest airfare finder</a>, which compares fares from more than 500 airlines.
The Lufthansa routes network covers 14 countries in Africa, 3 countries in North America and 3 countries in South America, 24 countries in Asia and 36 countries in Europe. Domestic flights operate to 18 airports in Germany and approximately 185 destinations worldwide. In the Czech Republic, Lufthansa flies only from Prague.
<h3>Cheapest Flights</h3>
To get the cheapest tickets with this airline, you need to purchase them three to six months before your scheduled departure. Why is it necessary to book Lufthansa tickets so early? This is because of limited-time promotions and pre-sales that encourage passengers to buy tickets.
The closer you get to your departure date, the more the number of available seats on the plane decreases, thus increasing the price of Lufthansa Airlines tickets. It is also possible to take a risk and wait for the last remaining seats to sell out a few days before the flight date, but the chances of such tickets going down are difficult to estimate.

Lufthansa Plane Tickets

Odbavení (Check-in)

Lufthansa offers several check-in options. If you want to check-in at the airport, this service is free. However, it is worth using the online check-in option or checking-in via the mobile phone app. You can check-in up to 23 hours before departure.
<h3>Online check-in</h3>
To use the online check-in option, visit the website and click on the "<a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1239&a=6695" target="_blank">Online check-in</a>" section. There you have to fill in booking reference or ticket number and name. You can add another passenger, buy luggage or change your seat assignment.
Online check-in is a good solution for those who don't travel very often and travel without checked luggage - it saves time. With online check-in, you can print your boarding passes at home or receive them by email and download them to any mobile device.
<h3>App Check-in</h3>
You can download <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1239&a=6695" target="_blank">the Lufthansa app</a> to your phone. The app is free, easy to use and available in English. The check-in option is one of the main buttons on the home screen. After selecting the "Check-in" option, you will be redirected to the passenger identification selection. The options are the same as on the airline's website. If you select a specific travel class, you have the option to purchase luggage or change your seat on the plane.
This is a great way to check-in for those who frequently travel with Lufthansa and don't have baggage to be checked in. The app is also worth having for other reasons. In case of any changes, delays or connecting flights, you will receive information about these in the app.
<h3>Check-in at the airport</h3>
If you need to check in your luggage, or if you don't have experience with online check-in, you can also check in at the airport for free. Check-in counters close 40 minutes before departure.

Check-in with Lufthansa

Zavazadla

<h3>Carry-on baggage</h3>
In Economy Class you can take on board one carry-on bag up to 8 kg with dimensions 55 x 40 x 23 cm. In Business or First Class you can take two carry-on bags.
Additional baggage that can be taken on board free of charge:
<ul>
<li>You can take one baby carrier, a baby car seat or folding stroller for each child</li>
<li>Mobility aids such as wheelchairs and orthopaedic aids</li>
</ul>
<h3>Free baggage:</h3>
Oversized and special baggage fees are charged at a flat rate. This also applies to sports baggage, which is not included in the free baggage allowance.
In Economy or Premium Economy class, baggage is considered oversized if its weight exceeds 23 kg and/or its dimensions exceed 158 cm (height + width + depth).
Additional checked baggage up to 23 kg and 158 cm:
<ul>
<li>Economy Class and Premium Economy Class: european routes EUR 75 (USD 88), intercontinental routes EUR 150 (USD 177),</li>
<li>Business Class and First Class: european routes EUR 75 (UDS 88), intercontinental routes EUR 150 (USD 177)</li>
</ul>
Baggage larger than the free baggage allowance (23 kg, 159 cm and above).
<ul>
<li>Economy Class and Premium Economy Class: european routes EUR 100 (USD 118), intercontinental routes EUR 200 (USD 236),</li>
<li>Business Class and First Class: european routes EUR 100 (USD 118), intercontinental routes EUR 200 (USD 236)</li>
</ul>

Luggage

Cestovní třídy

Lufthansa offers four travel classes Economy, Premium Economy, Business and First Class.
<h3>Economy</h3>
<ul>
<li>Luggage: one free carry-on bag up to 8 kg and one free carry-on bag up to 23 kg,</li>
<li>Comfort: more space to stretch your legs comfortably, seat width over 40 cm, adjustable headrest,</li>
<li>Entertainment: latest movies, international radio stations and a large selection of TV programs,</li>
<li>Food and beverages: a wide range of complimentary drinks and a 3-course meal (depending on the length of the economy class flight, a cold vegetarian meal is served as a second course)</li>
</ul>
<h3>Premium Economy</h3>
<ul>
<li>Luggage: one carry-on bag up to 8 kg and two bags up to 23 kg for free,</li>
<li>Comfort: spacious and comfortable seat that provides up to 50% more space,</li>
<li>Entertainment: 11-12 inch screen with a wide selection of movies and stations,</li>
<li>Food and beverages: welcome soft drink, water bottle, food from the menu served on porcelain</li>
</ul>
<h3>Business</h3>
<ul>
<li>Baggage: two carry-on bags up to 8 kg and two carry-on bags up to 32 kg for free,</li>
<li>Comfort: reclining seats, complimentary Business Lounge with shower, bistro, internet access, magazines and daily newspapers,</li>
<li>Entertainment: latest blockbusters, movie classics, music and games,</li>
<li>Food and beverages: dishes from a menu that changes every two months, served on stylish crockery with excellent service</li>
</ul>
<h3>First Class</h3>
<ul>
<li>Luggage: two carry-on bags up to 8 kg and three bags up to 32 kg,</li>
<li>Comfort: a two metre bed with a comfortable mattress and a blanket with a temperature relulating device</li>
<li>Entertainment: the latest blockbusters, movie classics, music and games</li>
<li>Food and beverages: dishes to stimulate all your senses and a wine list curated by world champion sommelier Marcus Del Monego</li>
</ul>

Lufthansa Travel Classes

Věrnostní program

Miles and More is the largest airline frequent flyer programme in Europe. In May 2008, it had 15 million members. The programme was introduced by Lufthansa in 1993 and currently covers 13 European airlines.
By participating in the program, you can earn miles for your flights with all Star Alliance airlines and redeem them for tickets and rewards offered by more than 300 partners.

Lufthansa Frequent Flyer Programme

Tipy jak ušetřit

To get the cheapest tickets with this airline, you need to purchase them three to six months before your scheduled departure. At the same time, you can sign up for a frequent flyer program that is based on earning frequent flyer miles. These can then be redeemed for various discounts and benefits.

Tips to save money with Lufthansa

Cestování s dětmi

<h3>Travel with children under 2</h3>
Children under 2 years old travel for free on domestic routes in Germany and on all other routes with a ticket worth 10% of the regular fare. Please note that children, who reach the age of two during the journey, must have a separate seat and purchase a child fare.
You can take your pushchair to the door of the Lufthansa airplane. The compact foldable stroller (max. dimensions 55 x 40 x 23 cm) can be taken on board instead of carry-on luggage. Take your child's favourite toys, clothes, food, baby bottle and nappies in your carry-on luggage.
<h3>Traveling with children from 2 to 12 years</h3>
Children aged from 2 to 12 years must have their own seat booked and can travel on almost all routes at a discounted price of 75% of the regular fare.
It is especially important for families that everyone has a seat next to each other on long flights and that children sit in their favourite seats - by the window or near the toilet. Passengers can reserve seats on all Lufthansa or Lufthansa Regional flights at an additional fee according to the travel class purchased.
You can order food for children. Kids meals are generally available on flights lasting at least 185 minutes in Economy Class and 75 minutes in Business Class. Children's menu can be ordered when booking the flight no later than 24 hours before departure, online or via the Lufthansa Information Centre.

Lufthansa and Travelling with Children

Jídlo na palubě

In Economy Class, meals are served to passengers depending on the length of the flight. You will receive a snack, sandwich or hot meal. Whether it's coffee, white wine or juice, you can enjoy a wide selection of free drinks on Lufthansa flights. There is a selection of hot and cold drinks, as well as alcoholic and non-alcoholic drinks. Depending on the length of the flight, drinks are served several times.
Passengers, who wish to have a special meal for dietary, nutritional or religious reasons, can choose from 11 different meals when travelling with Lufthansa.
Economy Class meals depending on flight length:
<ul>
<li>no beverages are served up to 50 minutes,</li>
<li>above 50 minutes passengers receive a bottle of water,</li>
<li>above 65 minutes on international flights coffee and tea are available,</li>
<li>above 120 minutes standard beverage service,</li>
<li>above 150 minutes additional snacks are served,</li>
<li>above 180 minutes an extra vegetarian sandwich is served (special meals can be ordered in advance)</li>
</ul>

Food On Board Lufthansa

Služby během letu

In Economy Class and Economy Class Premium you will receive disposable headphones. In Business Class mattresses are provided for flights longer than 10.5 hours.

In-flight Services

Změna letenky

Reservations can be changed at no charge, even multiple times, regardless of ticket price and class of travel. This applies to short-haul, medium-haul and intercontinental routes as well as to bookings for existing, new and cancelled flights.
You can make changes via the Information Centre or change your reservation online in "My Booking" section. Before contacting the attendant, please make sure that:
<ul>
<li>you have your booking number at hand,</li>
<li>you have already selected your new travel date.</li>
</ul>

Change of Ticket with Lufthansa

Storno letenky

Trip plans can often unexpectedly change. If you request a refund, you can cancel your flight with Lufthansa and get your money back up to 24 hours before your trip.
Refunds and/or cancellations of purchased tickets depend on the conditions of the travel class.

Cancellation and Refund with Lufthansa

Víte, že?

Lufthansa buys more coffee than any other company in the world. The airline's Business and first class passengers consume approximately 10 tonnes of coffee annually.

Did you know?

Kontakt

You can contact the company 24/7 via the customer support phone number:
+44 371 945 9747 (United Kingdom)
+1 (800) 645-3880 (USA)