Reklamace

If you are requesting a refund, use the online <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/refund-form" target="_blank">form</a>. Or you can contact the company directly using the <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/feedback" target="_blank">feedback form</a>. To make a complaint about <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/all-about-your-baggage#claim_procedures" target="_blank">baggage</a> (loss, damage or delay), please fill out the <a rel="noopener noreferrer" href="https://www.omanair.com/storage/frontend/PDF/Baggage_Claim_Questionnaire.pdf" target="_blank">request form</a> and send it to the central email CBT@omanair.com.
In the experience of passengers, Oman Air handles complaints quickly and without unnecessary delays.

Complaints with Oman Air

 Letecká společnost Oman Air 

O aerolince

The national airline of Oman, Oman Air, was established in 1970. However, it did not start operations until 1993. Today, the company is considered one of the largest global air carriers, connecting the entire world with Oman. It operates domestic and international flights and charter services.
Oman Air's fleet consists of 10 Airbus aircraft and 30 Boeing aircraft. The company has been awarded the 5-Star Airline certificate thanks to its modern machines with comfortable and functional interiors. This award covers not only seats and staff but also refreshments, cleanliness, and more. Oman Air is therefore a true leader in its field.

About Oman Air

Letenky

You can buy Oman Air tickets directly on their website, through their mobile app, or via our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheapest flight tickets finder. </a>
Oman Air flies to Europe (Italy, Spain and others), Canada, Pakistan, Indonesia or Russia, and of course within Oman. For example, a trip from Frankfurt, Germany, to Muscat, Oman will cost you GBP 289 / USD 402 / EUR 369.
<h3>Cheapest flights</h3>
The cheapest tickets are available to passengers traveling with hand luggage only. Special offers are announced on the company's website but are also available on their mobile app.

Airline Tickets with Oman Air

Odbavení (Check-in)

<h3>Online check-in</h3>
You can check in online in the comfort of your home on the company's website or in the mobile app. Online check-in is available from 24 hours to 90 minutes before departure. After filling out the required information, a boarding pass will be generated for you.
<h3>Airport check-in</h3>
You can also check-in at the airport. Be sure to arrive at least 3 hours in advance of your flight. Remember that you not only have to go through a full check-in but also through immigration and security. The airport check-in option closes 90 minutes before departure.
You can add an early check-in or baggage check-in option with Oman Air. You can check in at the airport with no queues as early as 8 hours before departure, and have your luggage checked at a special fast-track counter as early as 12 hours before take-off.

Check-in with Oman Air

Zavazadla

<h3>Carry-on baggage</h3>
The prescribed maximum weight for carry-on baggage in Economy Class is 7 kg (15,4 lb) and the maximum size is 24 x 41 x 51 cm (9,5 x 16 x 20 inches). Business and First Class passengers can take two pieces of hand luggage that meet the above criteria.
<h3>Checked baggage</h3>
The weight of checked-in baggage varies by class. For Economy Class (except for Economy Saver) it is 30 kg (66 lb). For Business and First classes, you can pack a suitcase weighing up to 50 kg (110 lb). The dimensions of the baggage you check in must not exceed 159 cm / 62,5 inches (height x width x depth).
<h3>Sports equipment</h3>
Special baggage such as sports equipment (bowling balls, bow, diving equipment, etc.), musical and film instruments can be checked in. For weights up to 23 kg (50,7 lb) and dimensions up to 210 cm (82,7 in), even free of charge.

Luggage with Oman Air

Cestovní třídy

<h3>Economy Class</h3>
Economy Basic class gives you the best value tickets. Comfortable seats, onboard services (including a screen and entertainment portal), and refreshments ensure a comfortable flying experience.
<h3>Business Class</h3>
Business Class is already a quite luxurious flying experience. You get seating very similar to First Class, plenty of legroom, and a great dining experience. Plus, each passenger receives a nice amenity package.
<h3>First Class</h3>
Spacious, lockable cabins give you privacy and peace of mind to work or sleep. You'll also have a minibar and television right in your cabin. In addition to the amenity package, you'll also receive cotton pajamas and a pillow and blanket for sleeping. That almost sounds like a hotel, don't you think?

Travel Classes on Oman Air

Věrnostní program

Oman Air offers a loyalty program for collecting frequent flyer miles - Sindbad. If you join the program, you will start at the Sindbad Blue level. Benefits include a 5% discount on duty-free products sold in-flight, special offers, or bonus miles.
On completion of 20,000 air miles or 15 sectors, you can upgrade to Sindbad Silver. Here you get 25% extra miles, Business Class benefits, and the option to check heavier baggage (40 or 60 kg depending on class). Silver is valid for one year.
If you fly more than 40,000 miles on Silver or surpass 30 sectors, you will be awarded Sindbad Gold membership. With this class, you can redeem the miles you earn for a seat upgrade from Business to First class, you will be able to take even bulkier baggage (50 and 70 kg depending on class) and you will be credited with a 50% bonus on the miles flown.

Oman Air Frequent Flyer Programme

Tipy jak ušetřit

Are you flying just for a quick visit and don't need any luggage? Then it's definitely worth buying Economy Super Saver tickets. Make sure you choose the days of the week that are the cheapest. You can also look for prices in the higher classes. Sometimes it only takes a few Euros to upgrade your ticket.

Tips on how to save with Oman Air

Cestování s dětmi

Only one child can travel with each adult. Flights with a newborn under 7 days old must be subject to a medical reason for travel. A child can also fly alone, from the age of 5 to 16 years - they will be accompanied by staff.
If you are traveling with an infant, you have to buy them a ticket and also check them in. The airline wants to keep track of everyone on board. Passengers with children can bring a piece of additional baggage weighing up to 10 kg (22 lb) on board the aircraft (except Super Saver Economy Class). 
Children between the ages of 4 and 12 can be a part of the Sinbad loyalty program. They get a stamp in their passport from the captain on every flight and get a free flight for 10 stamps. They will also be entertained on board during the journey, getting a puzzle, coloring book, or storybook.

Travelling with children on Oman Air

Jídlo na palubě

Passengers are served food by cabin crew according to class and also according to the duration of the flight. For Economy Class, a menu similar to <a rel="noopener noreferrer" href="https://www.omanair.com/storage/frontend/PDF/Economy%20Class%20Long-Haul.pdf" target="_blank">this</a> is served on long flights. Business Class passengers receive meals on short, medium, and long-haul flights. The menus include fish, roast chicken, and vegetarian options. For long journeys in First Class, meals are a real culinary treat.
Passengers choose their meal format when purchasing their tickets. Special meals are available for children.

Food On Board Oman Air

Služby během letu

During the flight, passengers will receive food and beverages according to the specific flight time and class. Business and First Class passengers are served meals even on short flights, while Economy Class passengers receive meals only on long flights.
In addition to refreshments, passengers can request earplugs, blindfolds or blankets on board. To make the journey go faster, screens or TV (depending on class) are available for watching movies.

In-flight Services on Oman Air

Změna letenky

You can make changes to your flight online. On <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/manage-bookings" target="_blank">the company's website</a> you can change your contact information, secure extra legroom, add extra baggage, change your flight date or cancel and refund your ticket. If you have already checked-in, you will not receive a refund for your seat reservation if you <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/travel-upgrade" target="_blank">change your ticket</a> to a higher or lower class.
Change fees vary by class. For Economy Smart, Economy Prime, Business Prime and First Prime classes, passengers may even not pay for changes at all.

Change of Ticket with Oman Air

Storno letenky

Online you can only cancel / change tickets purchased <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/manage-bookings" target="_blank">on the website</a> / in the app, in the call centre or at a branch and paid by card. Cancellations are the same as ticket changes. Therefore, the customer is not entitled to a refund of the paid seat.
The option to change / cancel a ticket is open until the first of your selected connections takes off. If you wish to change or cancel your ticket after this date, please contact the company at 968-2453 1111. The airline always informs its customers of the fees that will be charged for individual transactions. These are then deducted from the amount Oman Air will refund for the cancelled ticket.

Cancellation of Tickets with Oman Air

Víte, že?

Oman Air was the first airline to provide mobile services such as SMS, calling, and Wi-Fi on board selected aircraft in 2010.

Did you know...?

Kontakt

You can contact the company in case you need to consult the purchase of tickets by e-mail webbooking@omanair.com or by phone +968-24531111. For contacts to individual destinations, you can use their <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/global-contact" target="_blank">contact finder</a>.
You can also use <a rel="noopener noreferrer" href="https://www.omanair.com/cz/en/faqs" target="_blank">the list of frequently asked questions</a> and their answers. It's the fastest way to get information unless you need an opinion on a very unusual case.

Contact Oman Air

Hotel zdarma

Travelers who will have a long layover at Muscat (Oman) Airport can enjoy free hotel accommodation, including travel to and from the airport and the necessary visas. If you wish to take advantage of this option, please contact the company directly. The possibility of getting free accommodation depends on the class you are flying and the length of the connection. So it is individual.
It is always best to check directly with Oman Air to see if you can claim this benefit. The free hotel is not automatically allocated by the airline.