Reklamace

You can submit a complaint to the Qatar Airways using <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fhelp.make-a-complaint.html%23poi-tab-V1F9H" target="_blank">this online form</a>. Alternatively, you can send an email to one of the following addresses: support@qatarairways.com or tell-us@qatarairways.com.qa. You should receive a response from the airline within five working days.

Complaints to Qatar Airways

Aerolinka Qatar Airways

O aerolince

Qatar Airways is Qatar's state-owned airline with its main base at Doha Hamad Airport. This airline was founded in 1993, originally for the use of the Qatari royal family. Qatar Airways was used until 1997 as a private airline only for the royal family. The first flight took off in 1994 on an aircraft leased from Kuwait Airlines. Qatar Airways has been a member of the Oneworld airline alliance since 2013.
Today, Qatar Airways ranks among the world's best airlines and has been voted Airline of the Year by Skytrax for several years in a row. Skytrax also rates Qatar Airways as a 5* airline.
The company has more than 200 aircraft in its fleet, Airbus (A350-1000, A380, A350,..) and Boeing (777, 787 Dream Liner,..).

About Qatar Airways

Letenky

You can purchase your tickets directly from the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen-cz%2Fhomepage.html" target="_blank">Qatar Airways website</a> or you can use our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheap flights finder</a>.
With Qatar Airways you can check out more than 160 destinations around the world, a full list of these destinations can be found on the web in the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fdestinations.html" target="_blank">interactive map</a>. Some destinations include:
<ul>
<li>London: Bali, Kathmandu, Maldives, Bangkok, Cape Town, Sydney and Jakarta</li>
<li>Birmingham: Perth, Melbourne, Mumbai, Karachi, Seoul and Nairobi</li>
<li>Washington:  Istanbul, Sofia, Athens, Hong Kong, Chengdu and Doha</li>
</ul>
Cheapest flights
The best deals are available approximately 2 - 5 months before your scheduled departure. Several times a year, the airline organizes interesting discount promotions during which you can buy tickets cheaper (especially flights to Asia).

Airline tickets with Qatar Airways

Odbavení (Check-in)

<h3>Online check-in</h3>
Check-in online from the comfort of your own home! Online check-in is available on the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fcki.qatarairways.com%2Fcki%2Fdashboard" target="_blank">Qatar Airways website</a> 48 hours to 90 minutes until departure. If you're flying to/from the US, online check-in will be available 24 hours before departure. Once the required information is filled in and checked, your boarding pass will be generated. Your boarding pass can be printed or downloaded to your mobile device. A list of airports that accept mobile boarding passes can be found <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fservices-checking-in.html" target="_blank">here</a>. You can also check-in online using the Qatar Airways mobile app (<a rel="noopener noreferrer" href="https://apps.apple.com/us/app/qatar-airways/id581264644?ls=1" target="_blank">iOS</a>, <a rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.m.qr" target="_blank">Android</a>).
<h3>Airport Check-in</h3>
Check-in counters generally open 3 hours before departure and close 1 hour before scheduled departure. Check-in at the airport is free.

Check-in on Qatar Airways

Zavazadla

<h3>Carry-on baggage</h3>
Travelers in all classes and fares can carry a minimum of one carry-on bag free of charge. Economy Class passengers may take one hand baggage on board with a maximum weight of 7 kg. Business and First Class passengers may carry two pieces of hand luggage which can weigh up to 15 kg (in total). The luggage must not exceed 50 x 37 x 25 cm. Each passenger may take a personal item (handbag, small backpack, laptop bag) on board along with hand luggage, which must fit under the seat.
<h3>Checked baggage</h3>
Checked baggage allowances vary depending on the class and fare you have purchased and also the destination you are flying to. All fares include one checked bag for free. For flights to Africa or the Americas, limits vary, you can look <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fbaggage%2Fallowance.html" target="_blank">here</a> for details.
<ul>
<li>Economy Class: Classic 25 kg, Convenience 30 kg, Comfort 35 kg</li>
<li>Business Class: all fares 40 kg</li>
<li>First Class: 50 kg</li>
</ul>

Baggage on Qatar Airways

Cestovní třídy

Qatar Airways offers the option to travel in three classes: Economy, Business and First Class.
<h3>Economy Class</h3>
Economy Class is divided into 3 fares based on the included services. All economy fares include in-flight meals.
<ul>
<li>Economy Classic - 25kg checked baggage, voucher refundable</li>
<li>Economy Convenience - 30kg checked baggage, voucher refundable, choice of standard seats</li>
<li>Economy Comfort - checked baggage 35 kg, choice of preferred seat, voucher refundable</li>
</ul>
<h3>Business Class</h3>
Business Class is divided into 3 fares according to the services they include. However, for most flights Comfort and Elite fares are the only available. This is one of the highest quality business classes in the world.
<ul>
<li>Business Comfort - 40 kg checked baggage, voucher refundable, seat selection, lounge access</li>
<li>Business Elite - 40 kg checked baggage, voucher refundable, seat selection, lounge access</li>
</ul>
<h3>First Class</h3>
The most luxurious class available on Qatar Airways includes a 50 kg checked bag. First class passengers have a reclining seat that can be easily reclined into a bed. A toiletry kit, quality bed linen or pyjamas are also provided. For more information on first class, please <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fonboard%2Ffirst-class.html" target="_blank">see here</a>.

Travel Classes on Qatar Airways

Věrnostní program

The airline has prepared a loyalty programme Privilege Club for its customers. This programme works on the principle of collecting Qmiles, which can be exchanged for various benefits. These benefits includes discounts on airline tickets, upgrades to a better class of travel, a higher baggage allowance and more. Passengers over the age of 18 can sign up using <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen%2FPrivilege-Club%2Fjoin-now.html%3FportalUpgrade%3Dfalse" target="_blank">this link</a>. Membership has 4 levels in total: Burgundy, Silver, Gold and Platinum.
Qatar has also developed a loyalty program for students, the Student Club, which offers special benefits such as cheaper fares, flight flexibility and free wifi. You can find out more information about this program <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen%2Fstudent-club.html%3Fiid%3DALL66256220" target="_blank">here</a>.

Qatar Airways Frequent Flyer Loyalty Programme

Tipy jak ušetřit

Make sure you buy your Qatar Airways tickets at least 2-5 months in advance. The airline runs promotions throughout the year. In these promotions you can buy tickets at a better price (especially to Asia). Travelling with Qatar Airways is a first-class experience. If you plan to travel with Qatar Airways more often, also make sure to sign up for their frequent flyer program.

Tips to save with Qatar Airways

Cestování s dětmi

Travel with children under 2 years
Qatar Airways allows traveling with newborns from day 8 of age. The airline offers a special fare for babies under 2 years of age, which is valid only if the child will be traveling on the lap of one of the parents. If you want your child to travel in a special infant seat, he or she must have his or her own seat and the Child fare.
Travel with children 2 - 12 years
Children aged 5 - 12 years old can travel as unaccompanied children (service for a fee, more information <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen%2Ffamily.html" target="_blank">here</a>). Children in this age range pay the price of an adult ticket.
Children aged 2 - 5 years old must travel with an accompanying person over 18 years old on the board of the aircraft. Children in this age range (2 - 5 years old) must have purchased a ticket on a special children's fare.

Travelling with children on Qatar Airways

Jídlo na palubě

Food is served for free on board of the aircraft to passengers in all classes. The range and choice of meals varies according to the class of travel in which you have purchased your ticket. For more information about on-board dining, please look <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fonboard%2Fcuisine.html" target="_blank">here</a>. Please inform the airline in advance if you have any <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fservices-special%2Fspecial-meals.html" target="_blank">special dietary requirements</a>.

Food on board with Qatar Airways

Služby během letu

The level and range of services provided will vary depending on the class of travel. Qatar Airways is one of the best airlines in the world and provides luxury services across all of their classes. In economy class, passengers on long-haul flights can look forward to a travel essentials package which they will receive for free. Of course, there is also hot food and beverages during the flight or an in-flight entertainment system. WiFi is available on selected flights (the first few MB are free of charge, then for a fee).

In-flight services on Qatar Airways

Změna letenky

You can change your ticket in <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fbooking.qatarairways.com%2Fnsp%2Fviews%2FretrievePnr.xhtml" target="_blank">Manage your booking</a>. Due to the Covid-19 pandemic, the terms and conditions have been modified and changes can be made without charge. All that's required is to pay the difference in ticket price. More information can be found <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Ftravel-with-confidence.html" target="_blank">here</a>.

Change of flights on Qatar Airways

Storno letenky

If you need to change plans at the last minute and you can't travel, you can simply request a cancellation via the <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fbooking.qatarairways.com%2Fnsp%2Fviews%2FretrievePnr.xhtml%3Fiid%3DALL12837010" target="_blank">online form</a>. More information can be found <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Ftravel-with-confidence.html" target="_blank">here</a>.

Qatar Airways flight cancellation

Víte, že?

Qatar Airways operates the second longest flight in the world. The Doha - Auckland flight takes 17 hours and 50 minutes and covers a distance of 14,536 km during the flight. Until 2018, it was the world's longest flight. The new record was set by Singapore Airlines with its Singapore - Newark flight (18 hours 30 minutes).

Interesting facts about Qatar Airways

Kontakt

You can contact the airline by calling their call centre. The <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen%2FPrivilege-Club%2Fcontact-us.html" target="_blank">telephone number</a> depends on your location. You can send feedback to the airline via this <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fcs-cz%2Fhelp.html" target="_blank">contact form</a>.
You can also contact Qatar Airways via private message on the <a rel="noopener noreferrer" href="https://www.facebook.com/qatarairways" target="_blank">official Facebook profile</a>.

Contact Qatar Airways

Hotel zdarma

The airline offers free hotel accommodation (only for selected fares) when connecting in Qatar. This service also includes airport transfers and meals. You have to fulfill a few conditions. Your transit must be 8 - 24 hours long and there must be no previous connections. You can't book this service if you purchase your ticket less than 72 hours before departure. You must contact the airline in advance to determine eligibility for this service. For more information, please visit <a rel="noopener noreferrer" href="https://affiliateport.scaletrk.com/click?o=1131&a=6695&sub_id1=qatar-airways&sub_id5=https%3A%2F%2Fwww.qatarairways.com%2Fen-in%2Fhia-hamad-international-airport%2Ftransit-accommodation.html%3Fiid%3DALL53419810" target="_blank">this link</a>.