Reklamace

Are you not satisfied with Ryanair's service? There are several ways to contact Ryanair. A reliable way to make a complaint is by filling out the <a rel="noopener noreferrer" href="https://help.ryanair.com/hc/en-ie/requests/new" target="_blank">online form</a>, which you should receive a response to within 10 working days.
You can also make a complaint by email: customerqueries@ryanair.com
Complaints can also be made by phone, via the customer service line. This is available in English: +44 1279358438 (Mon-Fri: 9 am - 7 pm, Sat: 9 am - 6 pm, Sun: 10 am - 6 pm). For more information regarding claims, please visit the website <a rel="noopener noreferrer" href="https://help.ryanair.com/hc/en-gb/articles/360017825258-Rest-of-the-World" target="_blank">here.</a>
If you are dealing with compensation for flight delays, you must fill out this <a rel="noopener noreferrer" href="https://onlineform.ryanair.com/ie/en/eu-261" target="_blank">online form</a> and wait for the airline to contact you.

Complaints with Ryanair

Letecká spoločnost Ryanair

O aerolince

The low-cost airline Ryanair was founded in 1984 and began operations a year after that. In the beginning, only 25 employees worked for the airline. It started flying between Waterford (Ireland) and London (UK) with only 15 seats. In 1986, Ryanair launched one of the key Dublin-London routes. Passenger numbers began to increase, but the company was still losing money. In the 1990s, the company's management resorted to major changes, and Ryanair became a pioneer in low-cost air travel.
Today, it prides itself on keeping fares as low as possible, making it one of Europe's leaders in passenger numbers. It is one of the largest low-cost carriers in the world and employs more than 19,000 professionals. Its home airport is Dublin International Airport, but the largest airport at which Ryanair operates is London Stansted.
<h3>Fleet</h3>
Ryanair operates Boeing 737-800 and Airbus A320 aircraft, with an average age of 8 years.

About Ryanair

Letenky

You can purchase tickets on the carrier's website or in the <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs/naplanovat-cestu/lety-s-nami/nase-aplikace" target="_blank">Ryanair smartphone app</a>. You can also use our <a rel="noopener noreferrer" href="/levne-letenky" target="_blank">cheap ticket finder</a>, which compares offers from more than 500 airlines.
In most cases, the price range for a one-way flight is between GBP 17 (USD 23 or EUR 21) - GBP 51 (USD 69 or EUR 63).
Ryanair has 82 bases across Europe, connecting up to 40 countries with its flights.
<ul>
<li>London: Milan, Lisbon, Rome, Marrakech, Malta</li>
<li>Manchester: Palma, Dublin, Paris, Barcelona</li>
<li>Edinburgh: Cork, Madrid</li>
<li>Birmingham: Malaga, Alicante</li>
<li>Liverpool: Kos, Zadar</li>
</ul>
<h3>Cheapest airfares</h3>
Cheap tickets can be purchased 1- 3 months before departure. You can buy tickets very cheap especially during promotions, when ticket prices are around GBP 9 (USD 13 or EUR 12).
<h3>Rainer, Rayner x Ryanair</h3>
People often search for tickets under the wrong name. Ryanair is the correct spelling.

Tickets with Ryanair

Odbavení (Check-in)

<h3>Online check-in</h3>
Online check-in is available free of charge 48 hours to 2 hours before your scheduled departure. If you pay for a specific seat in addition to your ticket, you can check-in up to 30 days before departure. You can check-in online through <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs" target="_blank">the carrier's website</a>. After filling in the required information, you will generate a boarding pass and print it. Another option is to check in using the <a rel="noopener noreferrer" href="https://www.ryanair.com/gb/en/plan-trip/flying-with-us/our-app" target="_blank">Ryanair smartphone app</a>, where you can generate a boarding pass as well. Simply show the boarding pass on your phone at the departure gate.
<h3>Airport check-in</h3>
The fee for airport check-in is EUR 55 (GBP 46 or USD 62). Passengers who have purchased a Flexi Plus fare can check in at the airport for free.

Check-in at Ryanair

Zavazadla

<h3>Carry-on baggage</h3>
You can take one small personal bag with maximum dimensions 40 cm x 20 cm x 25 cm (16 in x 8 in x 10 inches) on board at no extra charge. This bag / small backpack / purse must fit under the seat in front of you.
If you purchase Priority fare, you may bring two carry-on bags (small personal bag + 1 bag / small suitcase measuring up to 55 x 40 x 20 cm (22 x 16 x 8 innches) and weighing a maximum of 22 lb (10 kg).
<h3>Checked baggage</h3>
Checked baggage can be purchased at the time of booking your tickets or additionally at the check-in counter. One person can check in up to 3 bags. Prices for checked baggage are based on the route and dates selected. There is a choice of two weight allowances, 22 lb (10kg) and 44 lb (20kg).
<h3>Other Baggage and Sports Equipment</h3>
The transport of pets is not permitted on Ryanair. Strollers can be transported free of charge for small children. Sports equipment (bicycles, skis, snowboards, golf equipment, etc.) can be carried for a fee. For the amount of each fee, please look at <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs/uzitecne-informace/centrum-pomoci/poplatky" target="_blank">this link</a>.

Luggage with Ryanair

Cestovní třídy

Ryanair offers only one class of travel on all flights - Economy. However, tickets are divided into several fares depending on the additional services included. The more services included in the fare, the more expensive the ticket will be.
<h3>Value Fare</h3>
The Value Fare, is the cheapest airfare Ryanair offers. It is suitable for passengers who don't mind traveling light. It includes only one small carry-on bag measuring up to 40 x 20 x 25 cm (16 x 8 x 10 inches).
<h3>Regular Fare</h3>
The Regular Fare includes an additional carry-on bag with a maximum weight of 22 lb (10 kg). It also includes priority boarding and the option of seat reservation in rows 18-33.
<h3>Plus Fare</h3>
The Plus Fare includes one small cabin bag (40 x 20 x 25 cm or 16 x 8 x 10 inches) + 44 lb (20kg) checked baggage, the option to reserve a seat in rows 18-33 and free check-in at the airport.
<h3>Flexi Plus Fare</h3>
The Flexi Plus Fare is a premium fare that includes several additional services and flexible ticketing options. This fare includes priority boarding and 2 carry-on bags, any row seat reservation, free airport check-in, fast track (if available) and free flight change.
<h3>Family Plus</h3>
If you are travelling with your family, this fare should make your travel as easy as possible. It includes one small travel bag (40 x 20 x 25 cm or 16 x 8 x 10 inches), 2x checked baggage with a maximum weight of 44 lb (20 kg), 22 lb (10 kg) carry-on baggage for all passengers and free seat reservations for children so that the entire family can sit together.

Travel Classes on Ryanair

Věrnostní program

Unfortunately, Ryanair does not offer a frequent flyer programme.
But if you book through Ryanair, you will receive 5% of the price back as flight credit. This can then be applied to your Ryanair account as a discount on your next flight.

Ryanair Frequent Flyer Programme

Tipy jak ušetřit

<h3>Erasmus 10% discount</h3>
Students who are enrolled in the Erasmus programme (and hold a valid ESN Card) can enjoy a 10% discount on 4 one-way or 2 return flights. They can also check in one 44 lb (20 kg) piece of baggage free of charge. The discount is not available on flights between 16 June and 31 August.
<h3>Savings Tips</h3>
Buy your tickets well in advance and keep an eye on various discount / sale promotions. Always buy airline tickets in the currency of the country you are departing from. Just before confirming your payment, make sure you do not tick the box to use Ryanair's exchange rate and use your bank's exchange rate.

Tips on how to save with Ryanair

Cestování s dětmi

<h3>Flights with infants and children under 2 years of age</h3>
Ryanair does not transport infants under 7 days old (inclusive). The price of the infant ticket is the same for all flights at GBP 25 (USD 34 or EUR 31). This may make it more expensive than an adult ticket. Infants can sit on an adult's lap during the flight, but it is possible to book their own seat for them for extra fee. The seat can only be booked if you use an AmSafe CARES seat belt or a car seat approved for use on the plane with a five-point harness.
It is possible to carry 2 pieces of baby equipment per child (1 sports stroller + car seat / booster / travel cot). A changing table is available at the rear of the aircraft. When travelling with an infant, the accompanying adult is entitled to an additional piece of hand luggage with infant items up to a maximum weight of 11 lb (5 kg).
<h3>Traveling with children under 12 years of age</h3>
Children under 12 years of age are not eligible for any discounts. Adults travelling with children under 12 years of age are required to purchase one seat. The children will then be allocated seats next to the adult free of charge.
<h3>Traveling with teens under 16 years of age</h3>
Teens under 16 years of age pay the same price for tickets and services as adults. They must always fly with an adult - they cannot travel alone.

Traveling with Children on Ryanair

Jídlo na palubě

You can purchase snacks and drinks on board the aircraft. Sandwiches, hot and cold drinks and alcoholic beverages are available on all flights. Refreshments can be ordered in advance (up to 48 hours) via the website or mobile app. If you order snacks in advance, a 10% discount will be deducted from the price.
You can also bring your own food and non-alcoholic beverages (excluding hot drinks) on board the aircraft.

Food On Board Ryanair

Služby během letu

During the flight, you can purchase refreshments from the on-board menu. The Runway Retail in-flight magazine has a large selection of perfumes, electronics and other accessories that can be purchased from the cabin crew.
In addition, the airline has introduced "Silent Flights" which apply to flights between 10 pm and 7 am. During these flights, cabin lighting is dimmed and announcements and notifications (other than safety announcements) are limited.

In-flight Services on Ryanair

Změna letenky

If you book directly through the Ryanair website and make a minor typo in the names, you have 48 hours from booking to correct it. You can correct up to 3 characters per name for free. After this time period, the change is subject to a fee.
If you wish to change the date or route of your flight, you can do so up to 2.5 hours before your scheduled departure. You must pay a fee for changes. This is calculated per person per one-way flight and varies by season. Changes can be made in the booking management section or by contacting the booking centre. For an overview of all fees, see <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs/uzitecne-informace/centrum-pomoci/poplatky" target="_blank">here</a>.

Change of Ticket with Ryanair

Storno letenky

All Ryanair flights can be changed (up to 2.5 hours before departure), but cannot be cancelled. If you do not take your paid flight, the amount paid for tickets and services is non-refundable. You can apply for a refund of government tax within one month of your travel date. A fee of EUR 20 (GBP 17 or USD 23) will be charged. If the amount of government tax is less than the fee, there will be no refund.

Cancellation with Ryanair

Víte, že?

The original Ryanair website was designed by a group of students from Trinity College. At the time, the airline could not afford to pay a large company.

Did you know...?

Kontakt

Ryanair can be contacted via phone at +44 871 500 5050.
Alternatively, you can use the company's <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs/lp/chat" target="_blank">ChatBot</a> to deal with the problem online.
Or send a letter to the following address: Ryanair Customer Service Department, PO Box 11451 Swords Co. Dublin Ireland.

Contact Ryanair

Ryanair voucher

If your flight is cancelled and you have received a voucher, you can redeem it for any other tickets or convert it into cash. If you have decided that you want to redeem the voucher for another flight, you can do so for 12 months from the date of issue. The voucher can be used for new bookings. The name of the first passenger must be the same as the name on the voucher. Simply enter the voucher number when paying for new tickets. The voucher will be deducted as a discount.
If you do not use the voucher and wish to have money refunded to your account, you need to click on <a rel="noopener noreferrer" href="https://onlineform.ryanair.com/ie/en/cash-refund" target="_blank">this link</a> and request a refund.

Ryanair Vouchers

Aplikace

The airline Ryanair has its own smartphone app. The app can be downloaded at <a rel="noopener noreferrer" href="https://www.ryanair.com/cz/cs/naplanovat-cestu/lety-s-nami/nase-aplikace" target="_blank">this link</a> and is available for both Android and iOS operating systems. The mobile app lets you search for and purchase tickets (or other services), find out information about your flight, or check in online. Simply log in to your Ryanair account or create a new account. To check in via the app, just click on the check-in icon and fill in the required information. A barcoded boarding pass will then be generated and you can present it electronically at the airport.